Customer Relationship Management

News and Articles About Customer Relationship Management

Why Your Retail Business Needs CRM Software
Customer Relationship Management

Why Your Retail Business Needs CRM Software

The right technology will create a database that helps you personalize each customer interaction.
Peter Daisyme
Aggregate Data to Grasp the Whole Customer Journey
America's Small Business Heroes

Aggregate Data to Grasp the Whole Customer Journey

Without a holistic view of the customer experience, conversion funnels are inefficient. Marketers who truly know their customers can better cater to their needs, convert them and then identify opportunities to upsell and cross-sell them.
Randy Antin
3 Steps to Retaining Existing Customers
Customer Loyalty

3 Steps to Retaining Existing Customers

Everyone wants to add customers, but don't forget about the ones you already have.
Tallat Mahmood
7 Science-Backed Strategies for Dealing With Angry Customers
Customer Relationship Management

7 Science-Backed Strategies for Dealing With Angry Customers

De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.
Tobi Abdulgafar
Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.
Customer Satisfaction

Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.

Customer insights. A welcoming environment. Transparency. You don't need to be a rocket scientist to figure it out.
Aj Agrawal
See You at the Top: A Guide to Winning at Customer Service
Customer Service

See You at the Top: A Guide to Winning at Customer Service

If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results.
Toby Nwazor
How to Deal When a Tech Giant Tries to Take Over Your Sandbox
Acquisitions

How to Deal When a Tech Giant Tries to Take Over Your Sandbox

In this age of looming tech giants and super brands, your young-gun startup may seem an appealing morsel. Here's how to resist the giants and still keep your investors happy.
Tony Tie
To Rapidly Enhance Your Business, Stop Selling and Start Teaching
Customer Engagement

To Rapidly Enhance Your Business, Stop Selling and Start Teaching

The more you are willing to help people without the hard sell, the more likely they are to trust you enough to buy from you.
Daniel DiPiazza
Troubleshooting Your Ecommerce Store: What to Do When No One's Buying
Ecommerce

Troubleshooting Your Ecommerce Store: What to Do When No One's Buying

When sales slow down, here are five areas of your business to check first.
Sujan Patel
These 3 Essentials Can Save You From Being Crushed by Ecommerce Giants
Ecommerce

These 3 Essentials Can Save You From Being Crushed by Ecommerce Giants

In the battle against retail Goliaths, smaller shops can inspire loyalty by building relationships that center on value, not price.
Phil Barrett
Your Success Is My Success: How to Build Thriving Client-Vendor Relationships
Customer Relationship Management

Your Success Is My Success: How to Build Thriving Client-Vendor Relationships

Here are three steps you can take to make mutual success more than an aspiration.
Kuty Shalev
10 Customer Retention Strategies That Supercharge Your Marketing
Customer Retention

10 Customer Retention Strategies That Supercharge Your Marketing

The best customer acquisition strategy includes at least equal attention on keeping the customers you already have.
Eric Siu
Listen to Your Customers, Stay Focused, Profit
Customer Relationship

Listen to Your Customers, Stay Focused, Profit

Conversations with customers provide insights into how well you are doing and plot where you're going.
Alexander Maasik
If 80 Percent of Success Is Showing Up Then 20 Percent Is Following up
Customer Relationship Management

If 80 Percent of Success Is Showing Up Then 20 Percent Is Following up

The excuses are many, but the solution is surprisingly simple.
Phil La Duke
OK

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