Customer Relationship Management

News and Articles About Customer Relationship Management

The 5 Basics Tools You Need to be a Top Seller
Sales

The 5 Basics Tools You Need to be a Top Seller

From productivity apps to social selling, it all comes down to giving your sales team the leading edge.
Trish Sparks
Top 10 CRMs Small Business Owners Need to Thrive
Customer Experience

Top 10 CRMs Small Business Owners Need to Thrive

The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
Peter Daisyme
5 Tips for Dealing with Unhappy Clients
Customer Experience

5 Tips for Dealing with Unhappy Clients

If you simply demand pay, you will have won the battle and lost the war.
Doug and Polly White
Exceeding Client Expectations Just Leads to Really Entitled Clients
Customer Experience

Exceeding Client Expectations Just Leads to Really Entitled Clients

The best way to "manage expectations'' is to honestly tell your customer what you will deliver, when, at what cost, then do it.
William Bauer
5 Dos and Don'ts of Thought Leadership Marketing
Marketing Bootcamp

5 Dos and Don'ts of Thought Leadership Marketing

Providing genuine value to your customers without even a hint of self-promotion. This novel concept could put you and your business on the map.
Ben Simkin
7 Trust-Building Tips To Use In Your Business
Radicals & Visionaries

7 Trust-Building Tips To Use In Your Business

Communication, commitment and competence will win over your customers and employees.
Chelsea Berler
3 Ways to Offer a Sincere Apology to Clients
Radicals & Visionaries

3 Ways to Offer a Sincere Apology to Clients

Since nobody is perfect, everybody needs to learn how to persuasively say "I'm sorry.''
Jacqueline Whitmore
7 Ways to Keep Your Customers Begging for More
Customer Experience

7 Ways to Keep Your Customers Begging for More

Treat every customer like your best friend, rather than another burden.
Martin Zwilling
The Key to a Happy, Healthy Relationship With Your Customers
Make More Happen

The Key to a Happy, Healthy Relationship With Your Customers

Customer service isn't rocket science, and these tips will help you learn how to deliver it better than your competition.
David Royce
3 Ways to Supercharge Your Content-Marketing Strategy
Marketing Bootcamp

3 Ways to Supercharge Your Content-Marketing Strategy

Clever ads no longer fit the bill. Successful content marketing has become a two-way conversation.
Dan Blacharski
Listening to Feedback Is How You Fight Customer Attrition
Customer Experience

Listening to Feedback Is How You Fight Customer Attrition

Customers are talking more than ever -- review sites, social media, or on a company blog's comment string -- but few business owners are listening and taking it to heart.
Chris Campbell
Using Online Reviews to Win New Customers
Online Reviews

Using Online Reviews to Win New Customers

Taking the time to respond to all reviews, both good and bad, will improve your business image in the long run.
Heather Ripley
7 Tips to Help Your Brand Win at Social Media
Marketing Bootcamp

7 Tips to Help Your Brand Win at Social Media

Don't overwhelm your customers with posts, and respond ASAP to complaints.
Jonathan Long
4 Simple-But-Overlooked Ways to Stand Out From Your Competition
Radicals & Visionaries

4 Simple-But-Overlooked Ways to Stand Out From Your Competition

The Internet allows you to appeal to an unlimited number of prospects but treat each customer as one of a kind.
Kimanzi Constable