Customer Relationship Management

News and Articles About Customer Relationship Management

See You at the Top: A Guide to Winning at Customer Service
Customer Service

See You at the Top: A Guide to Winning at Customer Service

If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results.
Toby Nwazor
How to Deal When a Tech Giant Tries to Take Over Your Sandbox
Acquisitions

How to Deal When a Tech Giant Tries to Take Over Your Sandbox

In this age of looming tech giants and super brands, your young-gun startup may seem an appealing morsel. Here's how to resist the giants and still keep your investors happy.
Tony Tie
To Rapidly Enhance Your Business, Stop Selling and Start Teaching
Customer Engagement

To Rapidly Enhance Your Business, Stop Selling and Start Teaching

The more you are willing to help people without the hard sell, the more likely they are to trust you enough to buy from you.
Daniel DiPiazza
Troubleshooting Your Ecommerce Store: What to Do When No One's Buying
Ecommerce

Troubleshooting Your Ecommerce Store: What to Do When No One's Buying

When sales slow down, here are five areas of your business to check first.
Sujan Patel
These 3 Essentials Can Save You From Being Crushed by Ecommerce Giants
Ecommerce

These 3 Essentials Can Save You From Being Crushed by Ecommerce Giants

In the battle against retail Goliaths, smaller shops can inspire loyalty by building relationships that center on value, not price.
Phil Barrett
Your Success Is My Success: How to Build Thriving Client-Vendor Relationships
Customer Relationship Management

Your Success Is My Success: How to Build Thriving Client-Vendor Relationships

Here are three steps you can take to make mutual success more than an aspiration.
Kuty Shalev
10 Customer Retention Strategies That Supercharge Your Marketing
Customer Retention

10 Customer Retention Strategies That Supercharge Your Marketing

The best customer acquisition strategy includes at least equal attention on keeping the customers you already have.
Eric Siu
Listen to Your Customers, Stay Focused, Profit
Customer Relationship

Listen to Your Customers, Stay Focused, Profit

Conversations with customers provide insights into how well you are doing and plot where you're going.
Alexander Maasik
If 80 Percent of Success Is Showing Up Then 20 Percent Is Following up
Customer Relationship Management

If 80 Percent of Success Is Showing Up Then 20 Percent Is Following up

The excuses are many, but the solution is surprisingly simple.
Phil La Duke
The Customer Isn't Always Right and You Need to Challenge Them
Customer Engagement

The Customer Isn't Always Right and You Need to Challenge Them

Organizations with a culture of agreement are fundamentally set up for failure.
Justin Gray
3 Signs Your Relationships Lack Reciprocity
Leadership Qualities

3 Signs Your Relationships Lack Reciprocity

When both sides don't take ownership for the mutual benefit of the relationship, it's time to reevaluate it.
Glenn Llopis
The Marketing Step That You Can't Leave Out
Entrepreneur Network

The Marketing Step That You Can't Leave Out

The key to a successful marketing campaign is simple: Follow up.
6 Instances When Nicely Saying 'No' Benefits Your Business
Time Management

6 Instances When Nicely Saying 'No' Benefits Your Business

You can't be available for big opportunities if you say 'yes' to every little thing.
Jacqueline Whitmore
The 3 Ways You Can be Certain Your Customers Feel Appreciated
Customer Relationship Management

The 3 Ways You Can be Certain Your Customers Feel Appreciated

They may not always be right, but you must listen. Not much to ask, really, and it doesn't cost a penny.
Greg Hong