Customer Relationship Management

News and Articles About Customer Relationship Management

If 80 Percent of Success Is Showing Up Then 20 Percent Is Following up
Customer Relationship Management

If 80 Percent of Success Is Showing Up Then 20 Percent Is Following up

The excuses are many, but the solution is surprisingly simple.
Phil La Duke
The Customer Isn't Always Right and You Need to Challenge Them
Customer Experience

The Customer Isn't Always Right and You Need to Challenge Them

Organizations with a culture of agreement are fundamentally set up for failure.
Justin Gray
3 Signs Your Relationships Lack Reciprocity
Leadership Qualities

3 Signs Your Relationships Lack Reciprocity

When both sides don't take ownership for the mutual benefit of the relationship, it's time to reevaluate it.
Glenn Llopis
The Marketing Step That You Can't Leave Out
Marketing Bootcamp

The Marketing Step That You Can't Leave Out

The key to a successful marketing campaign is simple: Follow up.
6 Instances When Nicely Saying 'No' Benefits Your Business
Time Management

6 Instances When Nicely Saying 'No' Benefits Your Business

You can't be available for big opportunities if you say 'yes' to every little thing.
Jacqueline Whitmore
The 3 Ways You Can be Certain Your Customers Feel Appreciated
Customer Experience

The 3 Ways You Can be Certain Your Customers Feel Appreciated

They may not always be right, but you must listen. Not much to ask, really, and it doesn't cost a penny.
Greg Hong
Pleasant Surprises Are the Best Customer Service
Customer Experience

Pleasant Surprises Are the Best Customer Service

When you treat your customer as your friend, you know what they need even if they don't ask.
William Bauer
The 3 Questions Customers Don't Ask That You Need to Answer
Customer Relationship Management

The 3 Questions Customers Don't Ask That You Need to Answer

People should just speak their mind but business is a guessing game.
Matt Fore
What Buffer Can Teach Us About Customer Service
Customer Experience

What Buffer Can Teach Us About Customer Service

Now hiring: A Happiness Hero to be the extraordinary gatekeeper of my business.
Raubi Marie Perilli
The 5 Basics Tools You Need to be a Top Seller
Sales

The 5 Basics Tools You Need to be a Top Seller

From productivity apps to social selling, it all comes down to giving your sales team the leading edge.
Trish Sparks
Top 10 CRMs Small Business Owners Need to Thrive
Customer Experience

Top 10 CRMs Small Business Owners Need to Thrive

The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
Peter Daisyme
5 Tips for Dealing with Unhappy Clients
Customer Experience

5 Tips for Dealing with Unhappy Clients

If you simply demand pay, you will have won the battle and lost the war.
Doug and Polly White
Exceeding Client Expectations Just Leads to Really Entitled Clients
Customer Experience

Exceeding Client Expectations Just Leads to Really Entitled Clients

The best way to "manage expectations'' is to honestly tell your customer what you will deliver, when, at what cost, then do it.
William Bauer
5 Dos and Don'ts of Thought Leadership Marketing
Marketing Bootcamp

5 Dos and Don'ts of Thought Leadership Marketing

Providing genuine value to your customers without even a hint of self-promotion. This novel concept could put you and your business on the map.
Ben Simkin