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Customer Relationship Management

Leadership

Three Business Lessons from the NFL Lockout

The author of Fixing the Game offers his top business lessons from football's labor dispute.
Marketing

Break Through the Online Noise With 'Likes'

How do you attract customers in a crowded online market? Here's how reciprocal liking can help generate loyalty in seven easy steps.
Marketing

New York Businesses Expect Sales Boost on Gay Marriage News

Here, one entrepreneur offers management tips for when sales climb unexpectedly.
Marketing

How to Keep Your Marketing Rolling While You're on Vacation

Follow these seven tips to manage your campaigns while you take a well-earned break.
Marketing

Guy Kawasaki on the Art of Enchantment

The business guru shares his views on how to be really winning.
Project Grow

Five Ways to Re-Energize Sales

An entrepreneur shares strategies that helped breathe new life into his company.
Marketing

Five Signs You Need a Marketing Makeover

If you can identify any of these red flags, then it's probably time to retool your business's marketing strategy.
Marketing

Three Tips for Building an Online Community

Focus on the interests of your community, not just your own product, and you're likely to end up with loyal customers.
Project Grow

How to Harness the Power of Social Media Feedback

Engaging with consumers enables owners to assess a product's strengths and weaknesses.
Marketing

Building a Business in the 'Thank You Economy'

Social media maven Gary Vaynerchuk on the importance of a customer-focused company culture.
Starting a Business

Innovator: DeviantART's Angelo Sotira

How Angelo Sotira turned 14 million independent artists into a groundbreaking social network.
Marketing

Review: Capsule, CRM for Small Business

The pros and cons of an online tool that focuses on managing the sales pipeline.
Ask Entrepreneur

Tips for Investing in Customer Relationship Management

Use it, protect it and maintain it. Learn how to make good on your technology investment with these guidelines.
Growth Strategies

Assurz Folds--Are Customers Stuck?

A company offering a "satisfaction guarantee" for major online retailers is going bankrupt; Steve Bass has details on what to do.
Ask Entrepreneur

The Future of Customer Service

Mobile technology is changing the way consumers search for answers.