Customer Relationship Management - Page: 17

How to Maintain Clients' Trust While Managing a Crisis

Don't wait until trouble hits to plan a response to an emergency. Here are some long- and short-term strategies to help you weather any storm.

Seven Simple Tips to Get Honest Customer Feedback Online

Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.

Carol Tice

Why You Should Fire Your Worst Client

When a problem client proposes to suck the wind from your sail, it might be time to cut anchor. Here are five ways to get rid of difficult customers.

Carol Tice

Three Business Lessons from the NFL Lockout

The author of Fixing the Game offers his top business lessons from football's labor dispute.

Jason Fell

Break Through the Online Noise With 'Likes'

How do you attract customers in a crowded online market? Here's how reciprocal liking can help generate loyalty in seven easy steps.

New York Businesses Expect Sales Boost on Gay Marriage News

Here, one entrepreneur offers management tips for when sales climb unexpectedly.

Jason Fell

How to Keep Your Marketing Rolling While You're on Vacation

Follow these seven tips to manage your campaigns while you take a well-earned break.

Gail Goodman

Guy Kawasaki on the Art of Enchantment

The business guru shares his views on how to be really winning.

Jennifer Wang

Five Ways to Re-Energize Sales

An entrepreneur shares strategies that helped breathe new life into his company.

Scott Gerber

Five Signs You Need a Marketing Makeover

If you can identify any of these red flags, then it's probably time to retool your business's marketing strategy.

Susan Gunelius

Three Tips for Building an Online Community

Focus on the interests of your community, not just your own product, and you're likely to end up with loyal customers.

Gwen Moran