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Customer Service

Marketing

Insights: How to Improve Customer Service

Celebrated author Guy Kawasaki offers advice on creating a better customer experience.
Leadership

Four Mistakes That Can Kill Your Small Business

Here's a look at management flaws that could spell disaster if left uncorrected.
Marketing

'Breastaurants' Ring Up Big Profits

Restaurants that woo men with attractive waitresses, big beer selections & giant TVs are winning loyal customers--and raking in revenues.
Marketing

How Your Business Can Build Customer Loyalty -- and Profits

Better customer service can cultivate a more profitable business. Here are a few tips for building customer loyalty.
Marketing

Seven Tips for Building Customer Loyalty

Treat returning customers right and they'll return the favor.
Marketing

Building a Business in the 'Thank You Economy'

Social media maven Gary Vaynerchuk on the importance of a customer-focused company culture.
Marketing

Two Weeks to Startup: Day 7. Develop a Marketing Plan

Learn ways to spread the word about your new business. Plus, how to win your first customers.
Marketing

Salesforce.com

The online customer relationship management tool is simultaneously scorned for its complexity and heralded for its performance. Here's a view from both sides.
Starting a Business

The Future of Customer Service

Mobile technology is changing the way consumers search for answers.