Customer Service

Ready for Anything

Seven Ways to Keep Angry Customers (Like Me) Happy

When customer service goes wrong, I am irate. Here's how to keep angry customers like me from storming out of your real or virtual store, never to return.
Technology

We Test-Drive a Personal Chat Bot for Customer Service

MyCyberTwin offers businesses a chatty bot to keep customers company.
Growth Strategies

What You Can Learn About Innovation from Amazon, Starbucks and USPS

How do the big companies stay on top? Take a look at some of the new customer-service ideas Amazon, USPS and Starbucks have in store.
Marketing

A New Way to Get Customized Service Quotes

This online platform lets consumers more easily connect with nearby small businesses.
Marketing

Three Ways to Keep Your Customers Coming Back

Entrepreneurs share their best strategies for turning existing clients into the most loyal ones.
Starting a Business

Top 10 Small Business Predictions for 2012

Here is a collection of next year's top trends for marketing, retailing, service businesses, mobile, social media and more.
Ready for Anything

How to Make a Personal Connection with Customers

Seven ways to build relationships with prospects that lead to more sales.
Leadership

What Entrepreneurs Can Learn from Costco's CEO

Jim Sinegal, the CEO of the third-largest U.S. retailer is retiring next year. Here are five key lessons entrepreneurs can take away from his legacy.
Ready for Anything

Five Signs You're Losing a Sale -- And How to Save It

When a deal is going sour, try these savvy strategies to turn it around.
Marketing

Seven Simple Tips to Get Honest Customer Feedback Online

Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.
Marketing

Why Netflix, Bank of America and Dunkin' Donuts Cave in to Customer Demands

Where is the line between being responsive to customers' needs, and simply letting customers call the shots?
Marketing

'Cake Boss' Asks: Are You Judging Your Customers?

'Cake Boss' Buddy Valastro of Carlo's Bakery shows why his business is a success. No matter how weird the request, his customers are always right.
Social Media

Hotels That Rock at Social Media

From star-studded boutique hotels to a small business near you, using social media as a customer service tool is a no-brainer.
Growth Strategies

Five Small Business Lessons from Netflix's Qwikster Split

Customers were downright irate when Netflix announced it would separate its DVD and streaming offerings. Here are some lessons to take away from that business bungle.
Marketing

Only You Can Prevent Cringe-Worthy Customer Service

Two-thirds of American consumers have walked out of a store due to bad customer service. Here's how you can prevent pushing customers away.
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