Customer Service

That Time Bill Gates Answered a Tech Support Call ... and Crushed It
Inspiring Your Team

That Time Bill Gates Answered a Tech Support Call ... and Crushed It

Leaving the C-suite to spend some time in a cubicle will teach you a lot about your own company.
Gene Marks
Top 10 Best Chatbot Platform Tools to Build Chatbots for Your Business
Chatbots

Top 10 Best Chatbot Platform Tools to Build Chatbots for Your Business

Having a website became standard for every business years ago. That same process is just beginning for chatbots.
John Rampton
Free Webinar: Best Tips for Customer Care Over Social Media
Customer Service

Free Webinar: Best Tips for Customer Care Over Social Media

Learn how your customers are interacting with you over social, and how you can give the best service in return.
Entrepreneur Events
10 Facebook Messenger Chatbot Marketing Expert Tips
Chatbots

10 Facebook Messenger Chatbot Marketing Expert Tips

The best ways to include chatbots into your marketing mix.
Murray Newlands
Product, Price, Placement, Promotion: Can Your Business Survive Without Them?
Inspiring Your Team

Product, Price, Placement, Promotion: Can Your Business Survive Without Them?

Service as a Solution can differentiate businesses facing barriers.
William Bauer
What This CEO Learned by Working in His Company's Call Center
Customer Service

What This CEO Learned by Working in His Company's Call Center

Nothing has taught me more about running a company than simply picking up the phone and listening to my customers.
Alan J. Murray
Customer Service Representatives Are Your Public Face
Customer Service

Customer Service Representatives Are Your Public Face

When a customer is unhappy and ready to write off your company, you want them dealing with the best people you can hire.
Phil La Duke
4 Assumptions Needed to Deliver 5-Star Customer Service
Customer Service

4 Assumptions Needed to Deliver 5-Star Customer Service

If you hear from a customer, it's probably not because they are happy.
Tor Constantino
The 4 Essentials of a Customer Service Plan
Customer Service

The 4 Essentials of a Customer Service Plan

Customer service is one of the most overlooked priorities for growing businesses.
Andrew Medal
4 Investments Brands Should Make to Upgrade Their Customer Service
Customer Service

4 Investments Brands Should Make to Upgrade Their Customer Service

Forty-four percent of online consumers called live chat service when they're making online purchases one of a brand's most important website features.
Firas Kittaneh
4 Ways Customers Need to See You Want Their Business
Customer Engagement

4 Ways Customers Need to See You Want Their Business

You'll make the sale based on price, quality and whether the buyer feels appreciated.
Karen Mishra
Small Businesses That Encourage Tipping Are Killing Their Brand
Take It From The Pros

Small Businesses That Encourage Tipping Are Killing Their Brand

The tip cup by the register tells customers you would rather your team panhandle than pay them decently.
Carol Roth
5 Ways to Build Killer Relationships With Customers
Relationships

5 Ways to Build Killer Relationships With Customers

The best type of customer is a repeat customer.
Mike Kappel
5 Ways to Build a Team That Cares
Team-Building

5 Ways to Build a Team That Cares

Sincerely caring for your customers is good for business. Sincerely caring for people in general is good for life.
Marty Fukuda
OK

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