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Customer Service

Artificial Intelligence

If You're Asking Customers How You Can Help, It's Too Late

Artificial intelligence can help your company give people what they need (before they know they want it).
Customer Service

Why Customer Service Is a Great Training Ground for Employees in Any Position

The job is uniquely suited for giving new employees knowledge and skills that will enable them to succeed at their company. Here's how.
Customer Experience

I'm Buying Your Customer Experience, Not Your Product

Whatever you sell, your customers crave empathy above all else and will tell their friends where they get it.
Customer Service

Want to Drive Growth? Improve Customer Support.

Customer support isn't just a growth driver -- it's the growth driver.
Customer Service

5 Ways to Make Your Customers Say 'WOW'

Here is some inspiration that might help you to develop your own WOW factor.
Lessons

Whatever Product or Service You Provide, Be Absolutely the Best

Dmitry Bresler, president of Cambridge Lending Group, chats about lessons he learned from his worst boss.
Customer Service

This Startup Gives Customers More Freedom One Search at a Time

Give them deals exactly when they want -- and will use -- them.
Ready for Anything

Pyramids Are for Dead Pharaohs

The bigger your company grows the more fancy titles there are that have nothing to do with taking care of your customers.
Live Chat

3 Tools That Keep Online Prospects Engaged and Alert

Users who participate in live chat are 3.5 times more likely to convert than those who aren't. So, have you looked into providing live chat?
Customer Service

The 4 Top Customer Service Screw-Ups You Must Avoid

There is no point in marketing if your team ignores customers who respond.
Customer Service

Create Space to Work On the Business, Not In the Business

James Teppen, co-president of Gibraltar Business Capital, discusses the importance of customer service.
Customer Experience

Why Customer Experience Is Your Key to Success

According to research, 70 percent of buying experiences are based on how the customer feels they're being treated.
Customer Engagement

Solving Contact Center Woes With Customer Engagement

Companies that operate call centers are rethinking how they interact with customers.
Customer Engagement

Keeping the Human Element in Digital Customer Experience

Core values should not have to change because the way we work has changed.