Customer Service

4 Steps to Win Back an Unhappy Customer
Customer Service

4 Steps to Win Back an Unhappy Customer

It doesn't matter if the customer isn't right, you have to make them feel like they are.
Susan Steinbrecher
Demanding Customers Are the Ones Who Motivate Innovation
Customer Engagement

Demanding Customers Are the Ones Who Motivate Innovation

Having a direct connection to customers is extremely energizing and motivating.
Peter Scocimara
To Become a Better Businessperson, First Become a Better Person
Business

To Become a Better Businessperson, First Become a Better Person

To give your best to your business, you have to be in a good place personally first.
Tyler Leslie
3 Principles for Building a Company That Lasts
Legacy

3 Principles for Building a Company That Lasts

Products come and go, but it's how you treat people, from clients to employees, that creates a firm for the ages.
Anthony Tumbiolo
You Can't Scale Your Startup If You Forget Your Customers
Startups

You Can't Scale Your Startup If You Forget Your Customers

Create an outstanding customer experience and every other goal will be within reach.
Daniel Newman
5 Dos and Don'ts of Thought Leadership Marketing
Thought Leadership

5 Dos and Don'ts of Thought Leadership Marketing

Providing genuine value to your customers without even a hint of self-promotion. This novel concept could put you and your business on the map.
Ben Simkin
It's Sell or Die Because Sales Are the Lifeblood of Every Company
Selling

It's Sell or Die Because Sales Are the Lifeblood of Every Company

It may not be brain surgery, but done right, sales is a practice like medicine or any other profession. Learn it. Practice it.
Phil La Duke
Shark Tank Stars Take Customer Service to the Highest Level
Customer Service

Shark Tank Stars Take Customer Service to the Highest Level

You too can build a strong community of raving fans.
Michael Glauser
The 5-Level Approach to Building a Community of Fans for Your Business
Customer Service

The 5-Level Approach to Building a Community of Fans for Your Business

Learn how to develop a following of fans who will be loyal to your company.
Michael Glauser
These Founders Called 1,000 Customers Personally -- and They'd Do it Again
Customer Service

These Founders Called 1,000 Customers Personally -- and They'd Do it Again

Geoffrey Woo and Michael Brandt personally reached out to customers after orders of their product was delayed. It was weeks of work, but they don't regret it. Read on to see why.
7 Ways to Keep Your Customers Begging for More
Customer Loyalty

7 Ways to Keep Your Customers Begging for More

Treat every customer like your best friend, rather than another burden.
Martin Zwilling
The Key to a Happy, Healthy Relationship With Your Customers
Make More Happen

The Key to a Happy, Healthy Relationship With Your Customers

Customer service isn't rocket science, and these tips will help you learn how to deliver it better than your competition.
David Royce
Alaska Airlines Is Gaining Altitude: 4 Ways to Cultivate a Winning Image
Make More Happen

Alaska Airlines Is Gaining Altitude: 4 Ways to Cultivate a Winning Image

Alaska's Virgin acquisition promises a fresh look for the brand, but it doesn't take a merger to build a strong, successful image.
Luis Gallardo
Why Established Companies Are Embracing an Amazon-Like Culture
Customer Service

Why Established Companies Are Embracing an Amazon-Like Culture

Con Ed was founded in 1823, but it's making sure it can compete with newer companies born in the digital age.