How to Woo a Client Back After a Misunderstanding
These five effective techniques will help save your biggest accounts after a customer-service disaster.
You Never, Ever Want to Run Your Business Like Gogo
Selling people something that surprises them when it works is no way to cultivate customer loyalty.
We Took a Tour of Samsung's Cool Tech-Infused Space in NYC
The company wants to use the location as a cultural hub complete with original programming and partnerships with local artists.
7 Tactics That Show You're Getting Customer Service Right
When it comes down to it, customers really only want a few things if there's a problem with your service or product.
The Secret to Keeping Customers Engaged
Jordan Zimmerman of Zimmerman Advertising tells you how to get new clients.
How an Indian Startup Is Using Customer Service to Edge Out the Competition
Designhill offers customers 100 percent refunds on its logo-design service, no questions asked.
What's More Important: Retaining Customers or Acquiring Customers?
Adding news clients and keeping the ones you have -- Jordan Zimmerman of Zimmerman Advertising focuses on how to do both.
Elon Musk Personally Cancels 'Super Rude' Customer's Tesla Model X Order
Don't cross the Bel Air billionaire. He has the power to ban you.
Kim Lachance Shandrow
3 Ways to Monitor Customer Churn
Here's how to prioritize the hundreds of indicators of customer relationship and to get the right signals vs. noise.
United, American Airlines to Once Again Offer Free Snacks to Coach Travelers
It turns out, a little bit of salt and sugar matters to customers.
Your Customers' 'Why' Is More Important Than Their 'Want'
Stop trying to figure out what your customers want. Figure out why they want.
Beacon Founder: Know Who Your Most Important Staffers Are
The former head of Surf Air explains the role customer service holds in retaining affluent consumers.
Tanya Benedicto Klich
This Surprising Customer Service Exchange Has Gone Viral
When a Zulilly shopper wanted to return a winter coat, she got an answer she didn't expect.
5 Areas Where Ecommerce Businesses Often Struggle and What You Can Do
Order fulfillment? Website security? Mobile commerce? What are some smart ways to get over the obstacles each presents?
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