Customer Relationship Management
The best way to "manage expectations'' is to honestly tell your customer what you will deliver, when, at what cost, then do it.
It's time to update your customer service training manual.
Aiming for just 'good' or 'average' customer service? You may as well route potential customers directly to your competitors.
Start with a solid strategy and a plan to identify gaps in service. Push yourself, and be willing to be outside help if needed.
It doesn't matter if the customer isn't right, you have to make them feel like they are.
Having a direct connection to customers is extremely energizing and motivating.
To give your best to your business, you have to be in a good place personally first.
Inspiring Your Team
Products come and go, but it's how you treat people, from clients to employees, that creates a firm for the ages.
Create an outstanding customer experience and every other goal will be within reach.
Providing genuine value to your customers without even a hint of self-promotion. This novel concept could put you and your business on the map.
It may not be brain surgery, but done right, sales is a practice like medicine or any other profession. Learn it. Practice it.
You too can build a strong community of raving fans.
Learn how to develop a following of fans who will be loyal to your company.
Geoffrey Woo and Michael Brandt personally reached out to customers after orders of their product was delayed. It was weeks of work, but they don't regret it. Read on to see why.