Let's Get Personal: Using Technology to Improve In-Store Customer Experience
Technology and data can play an invaluable role in enhancing your business, and the benefits are there for the taking, but don't lose sight of the folks behind the numbers.
3 Things Every Business Leader Should Unlearn
It's time to reprogram your attitude toward waiting, blaming and selling.
Facebook Just Added New Features for Businesses
The social network isn't just for reposting animal pictures and inspirational quote memes anymore.
Volkswagen to Give Gift Cards, Repairs to Diesel Car Owners
The embattled car maker admitted to installing 'defeat devices' in 11 million vehicles worldwide.
Leave the Ticket System at the DMV. Support Your Customers Through Conversations.
Here are 16 reasons why you need to stop supporting your customers using tickets and start acting like a human being.
Tweak Your Company Survey to Find Out What the Customer Actually Experiences
Most surveys ask questions that the company wants to know, not what the customer wants to tell them. And that gets you nowhere.
Everything I Learned About Professional Life, I Learned in a Call Center
Leadership? Teamwork? Adaptability? It's all there.
3 Ways to Reveal the Hidden Causes of Customer Anxiety
Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Chip R. Bell
Don't Wait for a Crisis to Put Your 'Crisis PR' Plan in Place
Ever had a bad airline experience? This contributor did, and the three lessons she offers apply to any business.
4 Ways Tech Leaders Can Focus on Customer Success
You need to take the reins and make a connection between leadership and customer success by implementing policies that unify and educate.
3 Strategies That Show How Perch Doubled Its Customer Base in a Month
Whether you've heard of this unique remote-work solution company or not, you're sure to find value in the following lessons.
4 Things Non-Tech Leaders Do Better Than the Cyber-Obsessed
Co-founders lacking technology-heavy backgrounds tend be better at seeing the forest for the trees in today's online jungle.
How Could Your Business Implode? Let Us Count the Ways.
Never underestimate how many routes on your entrepreneurial journey lead to failure.
This Office Product E-Tailer Combines New Technology With Old-School Customer Service
OfficeZilla is stomping on its big box store competition.
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