Customer Service

Let's Get Personal: Using Technology to Improve In-Store Customer Experience
Customer Experience

Let's Get Personal: Using Technology to Improve In-Store Customer Experience

Technology and data can play an invaluable role in enhancing your business, and the benefits are there for the taking, but don't lose sight of the folks behind the numbers.
Norm Merritt
3 Things Every Business Leader Should Unlearn
Customer Experience

3 Things Every Business Leader Should Unlearn

It's time to reprogram your attitude toward waiting, blaming and selling.
Gene Hammett
Facebook Just Added New Features for Businesses
Customer Experience

Facebook Just Added New Features for Businesses

The social network isn't just for reposting animal pictures and inspirational quote memes anymore.
Carly Okyle
Volkswagen to Give Gift Cards, Repairs to Diesel Car Owners
Customer Experience

Volkswagen to Give Gift Cards, Repairs to Diesel Car Owners

The embattled car maker admitted to installing 'defeat devices' in 11 million vehicles worldwide.
Leave the Ticket System at the DMV. Support Your Customers Through Conversations.
Customer Experience

Leave the Ticket System at the DMV. Support Your Customers Through Conversations.

Here are 16 reasons why you need to stop supporting your customers using tickets and start acting like a human being.
Ruairi Galavan
Tweak Your Company Survey to Find Out What the Customer Actually Experiences
Customer Experience

Tweak Your Company Survey to Find Out What the Customer Actually Experiences

Most surveys ask questions that the company wants to know, not what the customer wants to tell them. And that gets you nowhere.
Tracy Maylett
Everything I Learned About Professional Life, I Learned in a Call Center
Customer Experience

Everything I Learned About Professional Life, I Learned in a Call Center

Leadership? Teamwork? Adaptability? It's all there.
Norine Toomey
3 Ways to Reveal the Hidden Causes of Customer Anxiety
Customer Experience

3 Ways to Reveal the Hidden Causes of Customer Anxiety

Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Chip R. Bell
Don't Wait for a Crisis to Put Your 'Crisis PR' Plan in Place
Customer Experience

Don't Wait for a Crisis to Put Your 'Crisis PR' Plan in Place

Ever had a bad airline experience? This contributor did, and the three lessons she offers apply to any business.
Karen Mishra
4 Ways Tech Leaders Can Focus on Customer Success
Customer Experience

4 Ways Tech Leaders Can Focus on Customer Success

You need to take the reins and make a connection between leadership and customer success by implementing policies that unify and educate.
Adam Root
3 Strategies That Show How Perch Doubled Its Customer Base in a Month
Customer Experience

3 Strategies That Show How Perch Doubled Its Customer Base in a Month

Whether you've heard of this unique remote-work solution company or not, you're sure to find value in the following lessons.
Eric Siu
4 Things Non-Tech Leaders Do Better Than the Cyber-Obsessed
Customer Experience

4 Things Non-Tech Leaders Do Better Than the Cyber-Obsessed

Co-founders lacking technology-heavy backgrounds tend be better at seeing the forest for the trees in today's online jungle.
Delphine Braas
Customer Experience

How Could Your Business Implode? Let Us Count the Ways.

Never underestimate how many routes on your entrepreneurial journey lead to failure.
Brett Relander
This Office Product E-Tailer Combines New Technology With Old-School Customer Service
Customer Experience

This Office Product E-Tailer Combines New Technology With Old-School Customer Service

OfficeZilla is stomping on its big box store competition.