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Customer Service

Live Chat

3 Tools That Keep Online Prospects Engaged and Alert

Users who participate in live chat are 3.5 times more likely to convert than those who aren't. So, have you looked into providing live chat?
Customer Service

The 4 Top Customer Service Screw-Ups You Must Avoid

There is no point in marketing if your team ignores customers who respond.
Customer Service

Create Space to Work On the Business, Not In the Business

James Teppen, co-president of Gibraltar Business Capital, discusses the importance of customer service.
Customer Experience

Why Customer Experience Is Your Key to Success

According to research, 70 percent of buying experiences are based on how the customer feels they're being treated.
Customer Engagement

Solving Contact Center Woes With Customer Engagement

Companies that operate call centers are rethinking how they interact with customers.
Customer Engagement

Keeping the Human Element in Digital Customer Experience

Core values should not have to change because the way we work has changed.
Ecommerce

Here's How Small Businesses Beat the Ecommerce Big Guys

Offer flawless service, and your customers will keep coming back.
Customer Relationship Management

To Grow Your Business, Really Understand Customer Requirements

Margi Shaw, president of First Communications, says meeting customer needs is not debatable.
Chatbots

Why Chatbots Are Failing Your Customers

Without the proper approach to this new technology, companies will only end up wasting money and frustrating their audiences.
Customer Service

Are You Investing in Your Current Clients?

How much of your time do you spend trying to acquire new clients, and how much do you spend making sure your current clients are happy?
Marketing

How Do You Build a Loyal Customer Base From Scratch? That's What the Las Vegas Raiders Want to Know.

Here's how one number-crunching data wiz is looking carve out an oasis of football fandom in the middle of the desert.
Customer Service

Running a Business Is About More Than Just Business

Todd Powell, co-founder and president of Vacation by Rail, talks about what keeps his team focused on business and the customer.
Chatbots

Choosing the Right Chatbot Program Could Be Your Best Customer Service Move

Chatbots are ideal for how consumers increasingly prefer to communicate with brands.
Chatbots

10 Ways AI-Powered Conversational Commerce Can Help You Make Money

Messaging applications are now taking over, as more consumers are using them for personal conversations.
Chatbots

Top 5 Bot Maker Experts You Should Hear Keynote

Getting in on the ground floor of this new technology starts with learning from the pioneers perfecting it.