Customer Service

How to Woo a Client Back After a Misunderstanding
Customer Experience

How to Woo a Client Back After a Misunderstanding

These five effective techniques will help save your biggest accounts after a customer-service disaster.
Ken Dunn
You Never, Ever Want to Run Your Business Like Gogo
Customer Experience

You Never, Ever Want to Run Your Business Like Gogo

Selling people something that surprises them when it works is no way to cultivate customer loyalty.
Gene Marks
We Took a Tour of Samsung's Cool Tech-Infused Space in NYC
Customer Experience

We Took a Tour of Samsung's Cool Tech-Infused Space in NYC

The company wants to use the location as a cultural hub complete with original programming and partnerships with local artists.
Nina Zipkin
7 Tactics That Show You're Getting Customer Service Right
Customer Experience

7 Tactics That Show You're Getting Customer Service Right

When it comes down to it, customers really only want a few things if there's a problem with your service or product.
John Boitnott
The Secret to Keeping Customers Engaged
Customer Experience

The Secret to Keeping Customers Engaged

Jordan Zimmerman of Zimmerman Advertising tells you how to get new clients.
Tracy Byrnes
How an Indian Startup Is Using Customer Service to Edge Out the Competition
Customer Experience

How an Indian Startup Is Using Customer Service to Edge Out the Competition

Designhill offers customers 100 percent refunds on its logo-design service, no questions asked.
Brian Hughes
What's More Important: Retaining Customers or Acquiring Customers?
Customer Experience

What's More Important: Retaining Customers or Acquiring Customers?

Adding news clients and keeping the ones you have -- Jordan Zimmerman of Zimmerman Advertising focuses on how to do both.
Tracy Byrnes
Elon Musk Personally Cancels 'Super Rude' Customer's Tesla Model X Order
Customer Experience

Elon Musk Personally Cancels 'Super Rude' Customer's Tesla Model X Order

Don't cross the Bel Air billionaire. He has the power to ban you.
Kim Lachance Shandrow
Customer Experience

3 Ways to Monitor Customer Churn

Here's how to prioritize the hundreds of indicators of customer relationship and to get the right signals vs. noise.
David Politis
United, American Airlines to Once Again Offer Free Snacks to Coach Travelers
Customer Experience

United, American Airlines to Once Again Offer Free Snacks to Coach Travelers

It turns out, a little bit of salt and sugar matters to customers.
Nina Zipkin
Your Customers' 'Why' Is More Important Than Their 'Want'
Customer Experience

Your Customers' 'Why' Is More Important Than Their 'Want'

Stop trying to figure out what your customers want. Figure out why they want.
Jeff Shore
Beacon Founder: Know Who Your Most Important Staffers Are
Customer Experience

Beacon Founder: Know Who Your Most Important Staffers Are

The former head of Surf Air explains the role customer service holds in retaining affluent consumers.
Tanya Benedicto Klich
This Surprising Customer Service Exchange Has Gone Viral
Customer Experience

This Surprising Customer Service Exchange Has Gone Viral

When a Zulilly shopper wanted to return a winter coat, she got an answer she didn't expect.
Carly Okyle
5 Areas Where Ecommerce Businesses Often Struggle and What You Can Do
Customer Experience

5 Areas Where Ecommerce Businesses Often Struggle and What You Can Do

Order fulfillment? Website security? Mobile commerce? What are some smart ways to get over the obstacles each presents?
Thomas Smale