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Customer Service - Page: 56
When a deal is going sour, try these savvy strategies to turn it around.
Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.
Where is the line between being responsive to customers' needs, and simply letting customers call the shots?
Customers were downright irate when Netflix announced it would separate its DVD and streaming offerings. Here are some lessons to take away from that business bungle.
Two-thirds of American consumers have walked out of a store due to bad customer service. Here's how you can prevent pushing customers away.
How three immigrant entrepreneurs found U.S. success in launching Zendesk.