Customer Service

Battling Brand Sabotage: The Angry Critic
Customer Experience

Battling Brand Sabotage: The Angry Critic

Only one negative online review can destroy your company's reputation. Here's how to prevent that from happening.
Anca Bradley
Customer Experience

10 Tips to Make Your Customer Support More, Well, Personal

We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
Ruairi Galavan
Employee Engagement Is More Important Than the Customer
Customer Experience

Employee Engagement Is More Important Than the Customer

Failure to engage your staff effectively is the first step down the bad-service rabbit hole.
Sam Bahreini
How to Ensure Your Customer-Support Staff Doesn't Get Burnt Out
Customer Experience

How to Ensure Your Customer-Support Staff Doesn't Get Burnt Out

Because customer-facing roles require energy and resilience, the people in these positions should be focusing on self-care.
6 Ways to Become a More Empathetic Entrepreneur
Customer Experience

6 Ways to Become a More Empathetic Entrepreneur

Have you read 'To Kill a Mockingbird'? You should, for its central message.
Danny Wong
5 Leadership Lessons From My Greatest Boss Ever
Customer Experience

5 Leadership Lessons From My Greatest Boss Ever

The CEO of a Fortune 500 company that I worked at was inspiring not only in serving his customers and employees, but improving the bottom line.
Tor Constantino
7 Considerations for Finding Your Ideal Customer-Support Structure
Customer Experience

7 Considerations for Finding Your Ideal Customer-Support Structure

Define your customer's 'delight,' meaning that person's perfect support experience.
Rich Pearson
Don't Risk Losing That Spark. Set Realistic Expectations With Customers Early On.
Customer Experience

Don't Risk Losing That Spark. Set Realistic Expectations With Customers Early On.

Your service, offers and selection that you put forth when you first interact with a prospective customer will be what they expect to be the norm.
Carol Roth
10 Little Reasons You're Not Winning Clients or Getting That Big Job
Customer Experience

10 Little Reasons You're Not Winning Clients or Getting That Big Job

There's no prize for second place. Those small differences between you and your competitors can lead to large consequences.
Josh Steimle
5 Ways to Make It Rain Referrals
Customer Experience

5 Ways to Make It Rain Referrals

Referrals are not only the least expensive customers to acquire, but they are also typically the easiest to close.
Jonathan Long
How a Refrigerator's Demise Illustrated 4 Steps to a Customer-Focused Brand
Customer Experience

How a Refrigerator's Demise Illustrated 4 Steps to a Customer-Focused Brand

A grateful customer and Entrepreneur contributor spells out how a regional company, Yale Appliance, models exceptional customer service.
Chuck Tanowitz
5 Books Your Customer-Support Team Should Be Reading Right Now
Customer Experience

5 Books Your Customer-Support Team Should Be Reading Right Now

Your customer-support team may never write a book or call themselves writers, but if the majority of their day is spent stringing words together to communicate, then it's worth their time to learn how to do it well.
Paul Jun
How One Company Won My Loyalty With Only $100
Customer Experience

How One Company Won My Loyalty With Only $100

In a business environment that no longer values brand loyalty, winning over long-term customers creates benefits that entrepreneurs should not undervalue.
Peter Gasca
6 Ways to Turn Every Customer Interaction Into an Opportunity
Customer Experience

6 Ways to Turn Every Customer Interaction Into an Opportunity

Have you ever considered complaints as a way to impress customers and keep 'em coming back?
Leyla Seka