Leave the Ticket System at the DMV. Support Your Customers Through Conversations.
Here are 16 reasons why you need to stop supporting your customers using tickets and start acting like a human being.
Tweak Your Company Survey to Find Out What the Customer Actually Experiences
Most surveys ask questions that the company wants to know, not what the customer wants to tell them. And that gets you nowhere.
Everything I Learned About Professional Life, I Learned in a Call Center
Leadership? Teamwork? Adaptability? It's all there.
3 Ways to Reveal the Hidden Causes of Customer Anxiety
Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Chip R. Bell
Don't Wait for a Crisis to Put Your 'Crisis PR' Plan in Place
Ever had a bad airline experience? This contributor did, and the three lessons she offers apply to any business.
4 Ways Tech Leaders Can Focus on Customer Success
You need to take the reins and make a connection between leadership and customer success by implementing policies that unify and educate.
3 Strategies That Show How Perch Doubled Its Customer Base in a Month
Whether you've heard of this unique remote-work solution company or not, you're sure to find value in the following lessons.
4 Things Non-Tech Leaders Do Better Than the Cyber-Obsessed
Co-founders lacking technology-heavy backgrounds tend be better at seeing the forest for the trees in today's online jungle.
How Could Your Business Implode? Let Us Count the Ways.
Never underestimate how many routes on your entrepreneurial journey lead to failure.
This Office Product E-Tailer Combines New Technology With Old-School Customer Service
OfficeZilla is stomping on its big box store competition.
'Chase Excellence and the Dollars Will Take Care of Themselves'
There are three questions people ask themselves when they meet you, and the answers will determine whether they do business with you.
Battling Brand Sabotage: The Angry Critic
Only one negative online review can destroy your company's reputation. Here's how to prevent that from happening.
10 Tips to Make Your Customer Support More, Well, Personal
We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
Employee Engagement Is More Important Than the Customer
Failure to engage your staff effectively is the first step down the bad-service rabbit hole.
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