Customer Service

3 Quick Tips for Handling an Upset Customer
Customer Experience

3 Quick Tips for Handling an Upset Customer

This advice will keep you cool in a conflict.
Christopher Hann
Customer-Journey Mapping: The What, How and Why
Customer Experience

Customer-Journey Mapping: The What, How and Why

To increase profits, entrepreneurs must understand and nurture customers from the very first interaction to long after the purchase has been made.
Daniel Newman
Virginia Pharmacist Turns to Dry Cleaning as First-Time Franchisee
Customer Experience

Virginia Pharmacist Turns to Dry Cleaning as First-Time Franchisee

Krishna Gondi was always a fan of ZIPS Dry Cleaners. Now he owns one.
Erin Schultz
Smart Startups Don't Try to Satisfy Every Customer
Customer Experience

Smart Startups Don't Try to Satisfy Every Customer

Successful businesses focus on the right customers and redirect the wrong ones to the right place before they get hurt -- or hurt your business.
Martin Zwilling
What Reddit Co-Founder Alexis Ohanian Learned From Working at Pizza Hut
Customer Experience

What Reddit Co-Founder Alexis Ohanian Learned From Working at Pizza Hut

The part-time job laid the foundation for how he runs Reddit today.
Nina Zipkin
5 Social-Media Opportunities Businesses Mostly Overlook
Customer Experience

5 Social-Media Opportunities Businesses Mostly Overlook

Surprisingly few companies are taking full advantage of what social media offers.
Eric Samson
Good Customer Service Is Your Best Holiday Marketing Investment (Infographic)
Customer Experience

Good Customer Service Is Your Best Holiday Marketing Investment (Infographic)

The team member talking to the customer is really the most important person in your company. At least to the customer.
Matt Lautz
Let's Get Personal: Using Technology to Improve In-Store Customer Experience
Customer Experience

Let's Get Personal: Using Technology to Improve In-Store Customer Experience

Technology and data can play an invaluable role in enhancing your business, and the benefits are there for the taking, but don't lose sight of the folks behind the numbers.
Norm Merritt
3 Things Every Business Leader Should Unlearn
Customer Experience

3 Things Every Business Leader Should Unlearn

It's time to reprogram your attitude toward waiting, blaming and selling.
Gene Hammett
Facebook Just Added New Features for Businesses
Customer Experience

Facebook Just Added New Features for Businesses

The social network isn't just for reposting animal pictures and inspirational quote memes anymore.
Carly Okyle
Volkswagen to Give Gift Cards, Repairs to Diesel Car Owners
Customer Experience

Volkswagen to Give Gift Cards, Repairs to Diesel Car Owners

The embattled car maker admitted to installing 'defeat devices' in 11 million vehicles worldwide.
Leave the Ticket System at the DMV. Support Your Customers Through Conversations.
Customer Experience

Leave the Ticket System at the DMV. Support Your Customers Through Conversations.

Here are 16 reasons why you need to stop supporting your customers using tickets and start acting like a human being.
Ruairi Galavan
3 Clichés Entrepreneurs Should Actually Follow
Customer Experience

3 Clichés Entrepreneurs Should Actually Follow

While some clichés shortcuts and euphemisms that serve only to shield people's true thoughts and keep them from voicing their opinions, these three have stood the test of time and are well known for a reason.
Cassie Petrey
Tweak Your Company Survey to Find Out What the Customer Actually Experiences
Customer Experience

Tweak Your Company Survey to Find Out What the Customer Actually Experiences

Most surveys ask questions that the company wants to know, not what the customer wants to tell them. And that gets you nowhere.
Tracy Maylett