Only one negative online review can destroy your company's reputation. Here's how to prevent that from happening.
We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
Failure to engage your staff effectively is the first step down the bad-service rabbit hole.
Because customer-facing roles require energy and resilience, the people in these positions should be focusing on self-care.
Have you read 'To Kill a Mockingbird'? You should, for its central message.
The CEO of a Fortune 500 company that I worked at was inspiring not only in serving his customers and employees, but improving the bottom line.
Define your customer's 'delight,' meaning that person's perfect support experience.
Your service, offers and selection that you put forth when you first interact with a prospective customer will be what they expect to be the norm.
There's no prize for second place. Those small differences between you and your competitors can lead to large consequences.
Referrals are not only the least expensive customers to acquire, but they are also typically the easiest to close.
A grateful customer and Entrepreneur contributor spells out how a regional company, Yale Appliance, models exceptional customer service.
Your customer-support team may never write a book or call themselves writers, but if the majority of their day is spent stringing words together to communicate, then it's worth their time to learn how to do it well.
In a business environment that no longer values brand loyalty, winning over long-term customers creates benefits that entrepreneurs should not undervalue.
Have you ever considered complaints as a way to impress customers and keep 'em coming back?
Copyright © 2016 Entrepreneur Media, Inc. All rights reserved.
© 2016 Entrepreneur Media, Inc.