Customer Service

Chatbots

10 Facebook Messenger Chatbot Marketing Expert Tips

The best ways to include chatbots into your marketing mix.
Customer Service

What This CEO Learned by Working in His Company's Call Center

Nothing has taught me more about running a company than simply picking up the phone and listening to my customers.
Customer Service

Customer Service Representatives Are Your Public Face

When a customer is unhappy and ready to write off your company, you want them dealing with the best people you can hire.
Customer Service

4 Assumptions Needed to Deliver 5-Star Customer Service

If you hear from a customer, it's probably not because they are happy.
Customer Service

The 4 Essentials of a Customer Service Plan

Customer service is one of the most overlooked priorities for growing businesses.
Customer Service

4 Investments Brands Should Make to Upgrade Their Customer Service

Forty-four percent of online consumers called live chat service when they're making online purchases one of a brand's most important website features.
Customer Engagement

4 Ways Customers Need to See You Want Their Business

You'll make the sale based on price, quality and whether the buyer feels appreciated.
Take It From The Pros

Small Businesses That Encourage Tipping Are Killing Their Brand

The tip cup by the register tells customers you would rather your team panhandle than pay them decently.
Team-Building

5 Ways to Build a Team That Cares

Sincerely caring for your customers is good for business. Sincerely caring for people in general is good for life.
Customer Retention

How to Retain More Customers Without Spending a Dime

Sourcing new customers has to be a daily priority. If you're not selling, you're not in business; all you've got is a hobby.
Customer Retention

4 Strategies to Boost Customer Loyalty

The least expensive and most effective growth strategy is keeping the customers you already have.
Websites

Why Trying to Add Personalization to Websites Has Failed

Because businesses have many different types of users who require various types of experiences, 'personalization' is deemed part of the solution to the million-dollar question today.
Customer Service

10 Reasons Why Good Customer Service Is Your Most Important Metric

Attracting a new customer is just too difficult and expensive to lose the relationship because you didn't treat them right.
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