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Customer Service

Customer Engagement

Keeping the Human Element in Digital Customer Experience

Core values should not have to change because the way we work has changed.
Ecommerce

Here's How Small Businesses Beat the Ecommerce Big Guys

Offer flawless service, and your customers will keep coming back.
Customer Relationship Management

To Grow Your Business, Really Understand Customer Requirements

Margi Shaw, president of First Communications, says meeting customer needs is not debatable.
Chatbots

Why Chatbots Are Failing Your Customers

Without the proper approach to this new technology, companies will only end up wasting money and frustrating their audiences.
Customer Service

Are You Investing in Your Current Clients?

How much of your time do you spend trying to acquire new clients, and how much do you spend making sure your current clients are happy?
Marketing

How Do You Build a Loyal Customer Base From Scratch? That's What the Las Vegas Raiders Want to Know.

Here's how one number-crunching data wiz is looking carve out an oasis of football fandom in the middle of the desert.
Customer Service

Running a Business Is About More Than Just Business

Todd Powell, co-founder and president of Vacation by Rail, talks about what keeps his team focused on business and the customer.
Chatbots

Choosing the Right Chatbot Program Could Be Your Best Customer Service Move

Chatbots are ideal for how consumers increasingly prefer to communicate with brands.
Chatbots

10 Ways AI-Powered Conversational Commerce Can Help You Make Money

Messaging applications are now taking over, as more consumers are using them for personal conversations.
Chatbots

Top 5 Bot Maker Experts You Should Hear Keynote

Getting in on the ground floor of this new technology starts with learning from the pioneers perfecting it.
Chatbots

10 Metrics Your Chatbot Should Track to Optimize User Experience

incorporating a chatbot into your marketing campaign can completely change the way you interact with your audiences
Ecommerce

6 Ways to Make Your Ecommerce Startup Stand Out

Barebones shopping cart sites and apps just don't quite cut it anymore.
Chatbots

5 Ways Facebook Messenger Bots Can Help Your Business

Chatbots can deliver personalized content to your clients and help generate revenue directly through your social media platforms.
Starting a Business

How This Ice Cream Brand Built a Brand by Building Community

Founder of Jeni's Splendid Ice Creams sits does with Entrepreneur Network partner Jen Hacker to talk about how she built her brand.
Customer Relationship Management

4 Simple Ways to Communicate Better With Your Customers

Customer experience is critical. Getting it right is more than just a tech fix, success extends to the very language you use.