Why Wal-Mart Will Welcome 'Greeters' Back Into Its Stores
The retail giant wants to put smiling faces back at its entrances to curb theft and boost sales.
How to Deal With Your Rowdy Customers
Turn the wild energy of partying patrons into a positive with these five easy steps
Chip R. Bell
Make More Happen
3 Things to Learn From the Ultimate Entrepreneurs
Get a leg up on success by listening to customer needs and understand their experiences with your company.
Designing a Customer Strategy Focused on Genuine Loyalty
How to win customers and influence sales with five factors that help cultivate loyalty.
Customer Service Lessons Learned on the Road
What's the difference between how you're treated by a) an airline and b) a car rental company. Sometimes, a lot.
Doug and Polly White
5 Reasons to Reimagine How You Offer Customer Support
In the new "era of the customer, innovative companies need to put users -- and their experience -- first.
Ready To Launch
10 Qualities You Need to Keep Your Virtual Assistant Clients Happy
Avoid the search for new clients by making sure you're doing everything possible to keep your current customers satisfied with your work.
3 Trends Impacting Small and Medium Businesses Now
How new developments in social media, customer relations and marketing technologies can grow your business.
6 Steps for Handling Social Media Complaints Like a Pro
Learn how to deal with online complaints effectively by remembering a simple acronym.
The Key Lesson for Businesses From Starbucks's 'Diabetes Here I Come' Debacle
Branding experts -- and the coffee giant itself -- weigh in on the embarrassing customer dis-service that brewed bitter brand damage and fast.
Kim Lachance Shandrow
Customer Loyalty 3.0 Is Never About Transactions. It's About Getting to Know Your Customers.
Decipher what your individual customers want, and use the pillars to build relationships. Rinse and repeat.
Why Do You Hate Selling? Because You're Being Selfish.
Sales and marketing guru Ben Angel tells you how to change your mindset to customer-first.
The Number-One Rule of Business Is to Stay Business-Focused
Implement these eight disciplines in order to attract customers, beat your competition and deliver a value proposition.
4 Social Media Sites Small Businesses Should Use More Often
There's more out there than Facebook, Instagram, Pintrest and Twitter.
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