Customer Service

3 Ecommerce Companies Rocking Their Customer Service
Customer Service

3 Ecommerce Companies Rocking Their Customer Service

Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
Pratik Dholakiya
Top 10 CRMs Small Business Owners Need to Thrive
Customer Relationship Management

Top 10 CRMs Small Business Owners Need to Thrive

The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
Peter Daisyme
3 Things Luxury Hotels Can Teach About Exceptional Customer Service
Customer Service

3 Things Luxury Hotels Can Teach About Exceptional Customer Service

'Hospitality' sometimes goes way beyond a clean room and a decent breakfast.
Firas Kittaneh
3 Things About Customer Experience You Can Learn From Drybar
Customer Service

3 Things About Customer Experience You Can Learn From Drybar

The rapid growth of Drybar in its hair-styling niche proves once more that customer experience is the cornerstone of business success.
Kevin Bobowski
Exceeding Client Expectations Just Leads to Really Entitled Clients
Customer Relationship Management

Exceeding Client Expectations Just Leads to Really Entitled Clients

The best way to "manage expectations'' is to honestly tell your customer what you will deliver, when, at what cost, then do it.
William Bauer
You Need to Stop Making These 5 Customer Service Mistakes
Retail Sales

You Need to Stop Making These 5 Customer Service Mistakes

It's time to update your customer service training manual.
Bob Phibbs
They'll Always Be Royals: 3 Steps to Treating Customers Right
Customer Service

They'll Always Be Royals: 3 Steps to Treating Customers Right

Aiming for just 'good' or 'average' customer service? You may as well route potential customers directly to your competitors.
Naveen Rajdev
5 Ways Your Agency Can Improve the Client Experience
Customer Experience

5 Ways Your Agency Can Improve the Client Experience

Start with a solid strategy and a plan to identify gaps in service. Push yourself, and be willing to be outside help if needed.
Shayla Price
4 Steps to Win Back an Unhappy Customer
Customer Service

4 Steps to Win Back an Unhappy Customer

It doesn't matter if the customer isn't right, you have to make them feel like they are.
Susan Steinbrecher
Demanding Customers Are the Ones Who Motivate Innovation
Customer Engagement

Demanding Customers Are the Ones Who Motivate Innovation

Having a direct connection to customers is extremely energizing and motivating.
Peter Scocimara
To Become a Better Businessperson, First Become a Better Person
Business

To Become a Better Businessperson, First Become a Better Person

To give your best to your business, you have to be in a good place personally first.
Tyler Leslie
3 Principles for Building a Company That Lasts
Inspiring Your Team

3 Principles for Building a Company That Lasts

Products come and go, but it's how you treat people, from clients to employees, that creates a firm for the ages.
Anthony Tumbiolo
You Can't Scale Your Startup If You Forget Your Customers
Startups

You Can't Scale Your Startup If You Forget Your Customers

Create an outstanding customer experience and every other goal will be within reach.
Daniel Newman
5 Dos and Don'ts of Thought Leadership Marketing
Thought Leadership

5 Dos and Don'ts of Thought Leadership Marketing

Providing genuine value to your customers without even a hint of self-promotion. This novel concept could put you and your business on the map.
Ben Simkin