Customer Service

We're All in the Service Business
Customer Service

We're All in the Service Business

Your product is not your business, taking care of your customers is your business.
William Bauer
The Secret to Keeping Your Sanity in Customer Service
Customer Service

The Secret to Keeping Your Sanity in Customer Service

As an entrepreneur, you have to be good at customer service.
Mark Asquith
You Don't Succeed by Making it Difficult to Buy From You
Customer Retention

You Don't Succeed by Making it Difficult to Buy From You

The frustrated shopper who gives up on you might have been a customer for life if you'd made things easy.
William Bauer
4 Lessons About Handling Stressed Customers That I Learned From Being a Mover
Take It From The Pros

4 Lessons About Handling Stressed Customers That I Learned From Being a Mover

Calling certain service companies -- such as realtors or movers -- is essentially a cry for help in the midst of a stressful life event. How will you, the provider, respond?
Omar Soliman
12 Things Authentic People Don't Do on Social Media
Social Media

12 Things Authentic People Don't Do on Social Media

Honesty and transparency are important for boosting your company's customer experience.
Salma Jafri
5 Counterintuitive Ways to Transform Your Customer Care Experience
Customer Service

5 Counterintuitive Ways to Transform Your Customer Care Experience

These simple strategies can get your customer care teams on the path to success.
John DeVine
Build Customer Loyalty by Focusing on Customer Outcomes
Customer Loyalty

Build Customer Loyalty by Focusing on Customer Outcomes

The only way to compete with Amazon is to provide stellar customer experiences.
Gordon Tredgold
It's All About the Customer Service
Customer Service

It's All About the Customer Service

3 Must-do tips to distinguish your business and create customers for life.
Dana Brownlee
5 Things We've Learned Competing Against 800-pound Gorillas
Competitive Advantages

5 Things We've Learned Competing Against 800-pound Gorillas

Let being small be your thing. Specialize in doing a few things extremely well, and forget the rest.
Nellie Akalp
Online Reviews Are the New Social Proof
Online Reviews

Online Reviews Are the New Social Proof

Star ratings and testimonials from strangers influence behavior and buying habits. It's time to start managing the conversation around your brand.
Chris Campbell
11 Simple Questions to Improve Your SaaS Customer's Onboarding
Customer Service

11 Simple Questions to Improve Your SaaS Customer's Onboarding

By asking the right questions, there's plenty you can do to improve retention..
Sujan Patel
6 Life-Saving Tips How to Stay Afloat in an Economic Storm
recession

6 Life-Saving Tips How to Stay Afloat in an Economic Storm

Turbulent times call for a judicious application of cost cutting and clear-eyed risk taking, of strong leadership and shared sacrifice. All hands on deck.
Toby Nwazor
Customers Don't Mind Waiting for a Superior Product
Take It From The Pros

Customers Don't Mind Waiting for a Superior Product

Rome wasn't built in a day and neither was much else that we consider valuable.
Chip R. Bell
Customer Service Depends on Relationships Even in the Mobile Age
Customer Service

Customer Service Depends on Relationships Even in the Mobile Age

Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.
Cynthia Johnson
OK

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