Customer Service

Get to Know Your Customers, and Get Your Marketing Back on Track
Entrepreneur Network

Get to Know Your Customers, and Get Your Marketing Back on Track

Entrepreneur Network partner Ben Angel outlines ways you can focus on what's important -- the people giving you their money.
Erin Schultz
The 'F-Word' in B2B Relationships
B2B

The 'F-Word' in B2B Relationships

When the customer tells you everything is "fine" it is time be alarmed.
Aaron Orendorff
5 Sales Lessons B2B Companies Can Learn from Apple
Customer Loyalty

5 Sales Lessons B2B Companies Can Learn from Apple

At Apple the lessons outlined contributed to building a business that delights people around the world.
Winston Crawford
Marketing Advice from 3 Funded Fashion Startups
Marketing

Marketing Advice from 3 Funded Fashion Startups

The lesson these entrepreneurs offer is simple -- know your customers and how you can best serve them.
Fan Bi
5 Tips for Driving Valuable Customer Experiences Through Company Culture
Company Culture

5 Tips for Driving Valuable Customer Experiences Through Company Culture

It is important for organizations to build their culture around one goal -- delivering positive customer experiences.
Erin Walline
Aligning Sales and Marketing Needs To Be Your Priority
Sales Strategies

Aligning Sales and Marketing Needs To Be Your Priority

There is a very big payoff for companies that smooth the handoff of leads to sales.
John Rampton
Most Businesses Miss the Mark When Responding to Consumers on Social Media, New Study Says
Social Media

Most Businesses Miss the Mark When Responding to Consumers on Social Media, New Study Says

Being on top of customer complaints and questions online could give your company a big boost.
Lindsay Friedman
Coming Soon: Marketing Targeted Only at You
Future Tech

Coming Soon: Marketing Targeted Only at You

Real-time, GPS marketing is no longer science fiction.
Derek Newton
Why Wal-Mart Will Welcome 'Greeters' Back Into Its Stores
Wal-Mart

Why Wal-Mart Will Welcome 'Greeters' Back Into Its Stores

The retail giant wants to put smiling faces back at its entrances to curb theft and boost sales.
Lydia Belanger
How to Deal With Your Rowdy Customers
Customer Service

How to Deal With Your Rowdy Customers

Turn the wild energy of partying patrons into a positive with these five easy steps
Chip R. Bell
3 Things to Learn From the Ultimate Entrepreneurs
Make More Happen

3 Things to Learn From the Ultimate Entrepreneurs

Get a leg up on success by listening to customer needs and understand their experiences with your company.
Greg Hong
Designing a Customer Strategy Focused on Genuine Loyalty
Customer Loyalty

Designing a Customer Strategy Focused on Genuine Loyalty

How to win customers and influence sales with five factors that help cultivate loyalty.
Mark Harrington
Customer Service Lessons Learned on the Road
Customer Service

Customer Service Lessons Learned on the Road

What's the difference between how you're treated by a) an airline and b) a car rental company. Sometimes, a lot.
Doug and Polly White
5 Reasons to Reimagine How You Offer Customer Support
Customer Service

5 Reasons to Reimagine How You Offer Customer Support

In the new "era of the customer, innovative companies need to put users -- and their experience -- first.
Leyla Seka