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Customer Service

Chatbots

10 Metrics Your Chatbot Should Track to Optimize User Experience

incorporating a chatbot into your marketing campaign can completely change the way you interact with your audiences
Ecommerce

6 Ways to Make Your Ecommerce Startup Stand Out

Barebones shopping cart sites and apps just don't quite cut it anymore.
Chatbots

5 Ways Facebook Messenger Bots Can Help Your Business

Chatbots can deliver personalized content to your clients and help generate revenue directly through your social media platforms.
Starting a Business

How This Ice Cream Brand Built a Brand by Building Community

Founder of Jeni's Splendid Ice Creams sits does with Entrepreneur Network partner Jen Hacker to talk about how she built her brand.
Customer Relationship Management

4 Simple Ways to Communicate Better With Your Customers

Customer experience is critical. Getting it right is more than just a tech fix, success extends to the very language you use.
Customer Experience

5 Ways Inbound Sales Teams Can Innovate the Customer Experience

In a world where 70 percent of B2B buying choices are based on how customers rate their treatment, it's crucial that inbound sales teams take ownership of the customer experience early on.
Growth Strategies

How a Failed Experiment in the Name of Eco-Friendliness Taught This Company About Its Most Important Asset

The founder of meal-kit service Gobble shares what she learned about keeping it cool when the company's ice packs didn't.
Customer Relationship Management

Unlock the Power of Customer Data

Learn about collecting and using customer and prospect data to provide the best experience you can for your customers.
B2B Sales

Why, in 2017, 'Coffee Is for Closers' Has a Completely New Spin

Closing the deal these days isn't enough. You may need to assign your B2B sales team some dedicated "customer success" representatives.
Chatbots

How to Build A Successful Chatbot

Chatbots can help customers, entertain users and market products to your target audience.
Customer Service

6 Ways Your Customer Service Department Can Generate More Revenue

Your customers love you, but are they improving your bottom line?
Chatbots

How This Entrepreneur Made A Chatbot Platform Successful

Chatbots are The Next Big Thing but capitalizing on the opportunity requires as much work as ever.
Customer Loyalty

6 Strategies Smart Brands Use to Satisfy and Retain Their Customers

Customers are primarily concerned about two things: your product quality and good communication. What are you doing to up your game?
Failure

The Number One Lesson You Can Learn from Fyre Festival: Preparation is Everything

Make sure that you create the infrastructure needed to deliver on your promises.
customer trust

7 Ways to Build Consumer Trust Naturally

Trust can't be established quickly or through gimmicks. Companies that have lost consumer trust -- you know the ones -- know this all too well.