3 Quick Tips for Handling an Upset Customer
This advice will keep you cool in a conflict.
Customer-Journey Mapping: The What, How and Why
To increase profits, entrepreneurs must understand and nurture customers from the very first interaction to long after the purchase has been made.
Virginia Pharmacist Turns to Dry Cleaning as First-Time Franchisee
Krishna Gondi was always a fan of ZIPS Dry Cleaners. Now he owns one.
Smart Startups Don't Try to Satisfy Every Customer
Successful businesses focus on the right customers and redirect the wrong ones to the right place before they get hurt -- or hurt your business.
What Reddit Co-Founder Alexis Ohanian Learned From Working at Pizza Hut
The part-time job laid the foundation for how he runs Reddit today.
5 Social-Media Opportunities Businesses Mostly Overlook
Surprisingly few companies are taking full advantage of what social media offers.
Good Customer Service Is Your Best Holiday Marketing Investment (Infographic)
The team member talking to the customer is really the most important person in your company. At least to the customer.
Let's Get Personal: Using Technology to Improve In-Store Customer Experience
Technology and data can play an invaluable role in enhancing your business, and the benefits are there for the taking, but don't lose sight of the folks behind the numbers.
3 Things Every Business Leader Should Unlearn
It's time to reprogram your attitude toward waiting, blaming and selling.
Facebook Just Added New Features for Businesses
The social network isn't just for reposting animal pictures and inspirational quote memes anymore.
Volkswagen to Give Gift Cards, Repairs to Diesel Car Owners
The embattled car maker admitted to installing 'defeat devices' in 11 million vehicles worldwide.
Leave the Ticket System at the DMV. Support Your Customers Through Conversations.
Here are 16 reasons why you need to stop supporting your customers using tickets and start acting like a human being.
3 Clichés Entrepreneurs Should Actually Follow
While some clichés shortcuts and euphemisms that serve only to shield people's true thoughts and keep them from voicing their opinions, these three have stood the test of time and are well known for a reason.
Tweak Your Company Survey to Find Out What the Customer Actually Experiences
Most surveys ask questions that the company wants to know, not what the customer wants to tell them. And that gets you nowhere.
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