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Customer Service

Customer Service

The 5-Level Approach to Building a Community of Fans for Your Business

Learn how to develop a following of fans who will be loyal to your company.
Customer Service

Why Your Customers Deserve Personalized Responses on Social Media

Customers are satisfied knowing that someone is listening to them, and, there, social media can be better than phone calls and email.
Millennials

6 Ways Millennials Have Changed Business Practices

These tech savvy workers are changing the way we work, for the better.
Team Work

Customer Service Is Ground Zero For Success

Try these eight best practices to make sure your company develops a 'customer-centric' focus.
Customer Service

See You at the Top: A Guide to Winning at Customer Service

If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results.
Customer Service

3 Common Sense Keys That Drive Repeat Customers

Once you realize you are selling to people you won't be mystified about what it takes to treat them right.
Inspiring Your Team

That Time Bill Gates Answered a Tech Support Call ... and Crushed It

Leaving the C-suite to spend some time in a cubicle will teach you a lot about your own company.
Chatbots

Top 10 Best Chatbot Platform Tools to Build Chatbots for Your Business

Having a website became standard for every business years ago. That same process is just beginning for chatbots.
Customer Service

Free Webinar: Best Tips for Customer Care Over Social Media

Learn how your customers are interacting with you over social, and how you can give the best service in return.
Chatbots

10 Facebook Messenger Chatbot Marketing Expert Tips

The best ways to include chatbots into your marketing mix.
Customer Service

What This CEO Learned by Working in His Company's Call Center

Nothing has taught me more about running a company than simply picking up the phone and listening to my customers.
Customer Service

Customer Service Representatives Are Your Public Face

When a customer is unhappy and ready to write off your company, you want them dealing with the best people you can hire.
Customer Service

4 Assumptions Needed to Deliver 5-Star Customer Service

If you hear from a customer, it's probably not because they are happy.