Customer Service

Why Wal-Mart Will Welcome 'Greeters' Back Into Its Stores
Wal-Mart

Why Wal-Mart Will Welcome 'Greeters' Back Into Its Stores

The retail giant wants to put smiling faces back at its entrances to curb theft and boost sales.
Lydia Belanger
How to Deal With Your Rowdy Customers
Customer Service

How to Deal With Your Rowdy Customers

Turn the wild energy of partying patrons into a positive with these five easy steps
Chip R. Bell
3 Things to Learn From the Ultimate Entrepreneurs
Make More Happen

3 Things to Learn From the Ultimate Entrepreneurs

Get a leg up on success by listening to customer needs and understand their experiences with your company.
Greg Hong
Designing a Customer Strategy Focused on Genuine Loyalty
Marketing Bootcamp

Designing a Customer Strategy Focused on Genuine Loyalty

How to win customers and influence sales with five factors that help cultivate loyalty.
Mark Harrington
Customer Service Lessons Learned on the Road
Customer Service

Customer Service Lessons Learned on the Road

What's the difference between how you're treated by a) an airline and b) a car rental company. Sometimes, a lot.
Doug and Polly White
5 Reasons to Reimagine How You Offer Customer Support
Customer Service

5 Reasons to Reimagine How You Offer Customer Support

In the new "era of the customer, innovative companies need to put users -- and their experience -- first.
Leyla Seka
10 Qualities You Need to Keep Your Virtual Assistant Clients Happy
Ready To Launch

10 Qualities You Need to Keep Your Virtual Assistant Clients Happy

Avoid the search for new clients by making sure you're doing everything possible to keep your current customers satisfied with your work.
Shelby Larson
3 Trends Impacting Small and Medium Businesses Now
Small Businesses

3 Trends Impacting Small and Medium Businesses Now

How new developments in social media, customer relations and marketing technologies can grow your business.
Allison Checchi
6 Steps for Handling Social Media Complaints Like a Pro
Complaints

6 Steps for Handling Social Media Complaints Like a Pro

Learn how to deal with online complaints effectively by remembering a simple acronym.
Jay Baer
The Key Lesson for Businesses From Starbucks's 'Diabetes Here I Come' Debacle
Marketing Bootcamp

The Key Lesson for Businesses From Starbucks's 'Diabetes Here I Come' Debacle

Branding experts -- and the coffee giant itself -- weigh in on the embarrassing customer dis-service that brewed bitter brand damage and fast.
Kim Lachance Shandrow
Customer Loyalty 3.0 Is Never About Transactions. It's About Getting to Know Your Customers.
Customer Loyalty

Customer Loyalty 3.0 Is Never About Transactions. It's About Getting to Know Your Customers.

Decipher what your individual customers want, and use the pillars to build relationships. Rinse and repeat.
Carol Roth
Why Do You Hate Selling? Because You're Being Selfish.
Marketing Bootcamp

Why Do You Hate Selling? Because You're Being Selfish.

Sales and marketing guru Ben Angel tells you how to change your mindset to customer-first.
Entrepreneur Network
The Number-One Rule of Business Is to Stay Business-Focused
Discipline

The Number-One Rule of Business Is to Stay Business-Focused

Implement these eight disciplines in order to attract customers, beat your competition and deliver a value proposition.
Martin Zwilling
4 Social Media Sites Small Businesses Should Use More Often
Social Media

4 Social Media Sites Small Businesses Should Use More Often

There's more out there than Facebook, Instagram, Pintrest and Twitter.