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Customer Service

You're Not Approachable Enough. Let's Fix That.
Growth Strategies

You're Not Approachable Enough. Let's Fix That.

Potential clients can't hire you if they can't find you. Build a bridge to yourself -- and to your business.
Jason Feifer | 4 min read
Does Your Startup Need a Competitive Advantage? Here Are 4 Things That Every Consumer Craves

Does Your Startup Need a Competitive Advantage? Here Are 4 Things That Every Consumer Craves

Fulfilling customers' needs and desires should always be job No. 1 for your business.
Jennifer Spencer | 8 min read
This Simple Shift in Focus Will Help You Attract (and Keep) More Customers

This Simple Shift in Focus Will Help You Attract (and Keep) More Customers

Sometimes, it can help to "think small" in order to achieve big things.
Jeff Rose | 2 min read
3 Counter-intuitive Customer Service Lessons Entrepreneurs Should Learn

3 Counter-intuitive Customer Service Lessons Entrepreneurs Should Learn

How a bad experience at a self-styled "luxury" Sydney hotel reminded me of the most important customer service lessons for small business owners and entrepreneurs.
Alex Gold | 7 min read
No One Knows It But These 3 Industries Now Depend on AI

No One Knows It But These 3 Industries Now Depend on AI

AI is revolutionizing industries across the board, including ones nobody expected. But it's a sign of the times -- and the times to come.
Rashan Dixon | 3 min read

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Profits Can Be Deceiving. Here's Why I Killed Off My Money-Making Product.
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Profits Can Be Deceiving. Here's Why I Killed Off My Money-Making Product.

I had a great product. An immediate financial winner. But you know that gut feeling? Here's what I found out. (Trust me, it was painful.)
Jonathan Goodman | 4 min read
3 Ways That Even 'Nonhuman' AI Can Help You Build More Meaningful Relationships With Your Customers
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3 Ways That Even 'Nonhuman' AI Can Help You Build More Meaningful Relationships With Your Customers

How about immediate customer feedback, efficient customer support and personalization?
Jennifer Spencer | 6 min read
9 Secrets to Having World-Class Customer Service
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9 Secrets to Having World-Class Customer Service

Hint: It starts with your people.
The Oracles | 9 min read
8 Fool-Proof Tips to Keep Your Customers Happy
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8 Fool-Proof Tips to Keep Your Customers Happy

Word-of-mouth endorsements from loyal customers can be a great, free sales asset.
Brian Tracy | 1 min read
3 Ways To Put Your Customers' Needs First -- And Increase Your Profits in the Process
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3 Ways To Put Your Customers' Needs First -- And Increase Your Profits in the Process

How to build a brand that thrives when customers succeed.
CJ Forse | 6 min read
4 Keys to Satisfying 21st Century Customers
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4 Keys to Satisfying 21st Century Customers

Make it easy for them, from interacting with you to paying their bill.
Chidike Samuelson | 7 min read
The Most Influential Companies on Social Media Listen to Their Followers
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The Most Influential Companies on Social Media Listen to Their Followers

Social media gives businesses that otherwise have a hard time finding their voice a place to experiment.
Jared Hecht | 7 min read
Every Minute Online Is a Battle for Consumer Attention
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Every Minute Online Is a Battle for Consumer Attention

Check out this not-to-scale visualization of what is happening on the internet every single minute of every single day this year.
Eric Griffith | 2 min read
Spoil Your Customers and Make Deliveries the Best Part of Their Day, This Entrepreneur Says
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Spoil Your Customers and Make Deliveries the Best Part of Their Day, This Entrepreneur Says

The guys behind this design and manufacturing company credit their success to happy customers.
Dan Bova | 6 min read
3 Customer-Service Tips That Will Ensure Repeat Business (60-Second Video)
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3 Customer-Service Tips That Will Ensure Repeat Business (60-Second Video)

Here's how to treat your customers right.
Patrick Carone | 1 min read