Customer Service

3 Ways to Attract the Customers You Deserve

How to be the go-to problem-solver for your desired target market.

Ivan Misner

3 Customer Experience Breakdowns That Buyers Hate

Many organizations are still failing to connect the dots between content and an elevated buyer experience. To help you avoid making the same mistakes, this article outlines three customer experience breakdowns that happen all the time.

Randy Frisch

4 Ways To Getting More Creative With Your Customer Service

Adding to an already-established advice and assistance division will always boost your business.

Lucas Miller

Why Experience-First Entrepreneurs Win Consumers

How entrepreneurs can win on experience and why this is so critical right now.

Antonia Hock

Give the People What They Want (and Then Some): The Magic of Overdelivering

Every successful enterprise fosters a sense of joy and wonder for customers, in ways large and small.

Paula Wallace

If Your Company Is Not Customer-Obsessed, You're Doing It Wrong

Since the advent of agile development and the rise of data-driven insights, "customer obsession" went from grabbing headlines, to a nice-to-have, and now it's mission-critical.

Sharel Omer

If You Really Want to Understand Customer Needs, Avoid Surveys

Most surveys provide little value to understanding customers and can lead you down the wrong path for your business with a false sense of security. Here's what to do instead, and how to use surveys properly if you absolutely have to.

How "Drive-Thru" Business Hurts Your Bottom Line

The importance of providing your audience with a deliberate and engaging experience.

How to Make Your Clients Love Working With You

Managing clients isn't about fast hookups. Aim for more long-term (and more profitable) pair bonding.

Jonathon Narvey

4 Ways to Make the Best First Impression With Your Customers

Communication with your customers is always important, but it's especially critical when they first engage with you. Those first interactions set the tone, so here's how to get off on the right foot from the start.

Krista Mashore

Why Chick-fil-A Employees Never Say 'You're Welcome'

A lesson in gratitude and communication for all employees and entrepreneurs.

Gene Marks