Customers: Page 5

Leadership

10 Expert Principles For Designing Better Customer Service Satisfaction Surveys

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here's a 10-point consultation that will help you do exactly that through improved customer survey design and proper deployment and follow-up practice.

Science & Technology

How to Use AI to Drive Growth and Improve Customer Interactions

Artificial intelligence has a transformative impact on the customer experience. Here's how organizations can harness AI to enhance customer interactions and drive growth in their industry.

Leadership

Empathy is the Ultimate Customer Service Secret. Here are 3 Empathy Essentials You Need in Your Competitive Arsenal

Empathy can be learned, and these three empathy essentials are a great place to start.

Branding

Why Brands are Becoming the New Badges of Belief and Belonging

Brands have a responsibility that shouldn't be taken lightly. They can make the world a better place, one brand at a time.

Growing a Business

The Importance of Connecting Your Organization to Your Product and Users (and How to Do It)

How to ensure everyone in your organization is aligned with the company vision — and how doing so enhances both your workplace and the product development process.

Leadership

3 Expert Customer Service Language Tips to Never Forget

Follow this customer service advice on three customer service issues involving language.

Business News

This Illegal Practice is Strangling Hospitality Businesses — Here are 9 Things to Do About It

From fresh ingredients to financial integrity, here's how to ensure your business isn't short-changed.

Leadership

Your Customers Want to Text You — Why Text Messaging is the New Customer Service Channel Customers Love The Most

There is vast promise and power in this simple, often overlooked way of communicating back and forth with your customers.

Leadership

We Have an Empathy Crisis on Our Hands. Here's How to Combat the Rising Trend of Poor Customer Service.

Ever wonder why exceptional customer service is becoming an endangered species? Here's how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.

Marketing

Are Your Testimonials Helping Or Hurting? 4 Common Mistakes To Avoid

Misused testimonials can ruin your business. Learn how to avoid the four common mistakes companies make with endorsements before your brand takes a hit.

Growing a Business

The Key to Building Unshakeable Customer Relationships

Discussing the power of micro-moments and how to capitalize on them to build strong relationships with your customers.

Leadership

Don't Get Defensive — Avoid These 7 Phrases When Talking With an Angry Person

Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.

Marketing

11 Common Email Marketing Mistakes (and How to Fix Them)

How to avoid sabotaging your own success by identifying some of the most common email marketing mistakes.

Leadership

This Is the Biggest Customer Service Mistake You're Making — And How To Fix It Fast

You must be willing to embrace this one essential ingredient of exceptional customer service.

Leadership

Use This Secret Customer Service Technique to Boost Your Customer Retention and Loyalty

Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they've never done before.