Evaluating the Merits of Building Negotiating Into Your Prices
The "one price fits all" philosophy does not work in all industries and under all circumstances.
Doug and Polly White
Payments and Collections
What to Do When Final Payment is Due and the Client Won't Pay
Use these tips to avoid working for free.
Reject the Tinder Approach to Sales and Your Business Will Thrive Happily Ever After
Sales can be one fling after another but a long-term relationship is far more satisfying.
7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)
Customer service that goes above the norm is a necessity. Here's how to get it right.
How LinkedIn Has Killed Your Book of Business
There has been a paradigm shift in what is important to protect at companies.
Close Deals Faster With These 5 Steps
The sales process is finding out who the buyer is, what they want to buy, why they want to buy it and what you can do to fulfill that want.
Who Really Runs Your Enterprise?
Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
Chip R. Bell
3 Ways Your Current Customers Can Help You Acquire New Ones
For a startup, immediately identifying and building relationships with your happiest and most outspoken customers can pay huge dividends.
Make More Happen
How I Won My First Big Customer
I went out on a limb and made a commitment no one else would make. That made all the difference in my career.
Grow Your Business
10 Ways for Software Companies to Keep Customers Around
Take these proactive measures to reduce your churn rate.
Why Gmail Fails for Customer Support
Never skimp on that which directly affects customer communications.
How You Market Your Product Depends on Your Competition
Are you customers still doing things the old way, or have they moved on? The early days of handheld calculators provides a good example.
Doug and Polly White
3 Tips for Designing an Invoice That Gets You Paid Promptly
Your invoice is a chance to inform and remind the customer of what you agreed to and that you delivered.
How (and Why) to Pivot From Services to Products
Service businesses have an inherent flaw: they're hard to scale. It's far easier to build and grow a sustainable product business.
Starting a Business
Reprints & Licensing
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