Difficult Clients
How To Embed Your Client Needs into Your Business DNA
Integrating client feedback into the very fabric of your business operations will keep your clients returning for more.
Beware the Client from Hell — 4 Strategies to Salvage Your Client Relationships
When your clients make your life miserable, you have to decide if it's worth redirecting the relationship or just cutting ties and moving on.
Don't Let Your Biggest Client Become Your Biggest Nightmare — You Should Fire Them Instead. Here's Why.
Small businesses often depend on one primary client for their primary source of income. Or at least they think they do. But the "biggest" client doesn't always mean the "best" client. Here's why.
3 Red Flags You Have a Nightmare Client — and How to Cut Ties
Nightmare clients can make it more difficult to build the business of your dreams. Learn how to spot the top signs early on and end the relationship, here.
What Vision Loss Has Taught Me About Balancing Extremes in Business
A legally blind CEO gives her particular wisdom on navigating complex decisions and avoiding the tendency to go to extremes in business.
How to Tell Your Bullying Client to Politely (and Professionally) Get Lost
Succumbing to a client's unreasonable demands and tantrums is an easy mistake for business owners to make.
3 Difficult Workplace Personalities That Are Great Hires
Before writing off these challenging candidates as "toxic," consider what they can contribute to your organization
6 Things to Do When a Client Loses Interest in Your Work
It happens to every freelancer at some point. A client changed focus or found someone whose work they like more.
Why It's Important to Protect Your Team From Difficult Clients
The customer isn't always right, and you should confront them when they're wrong.
5 Reasons to Fire a Customer -- Plus 5 Steps to Take Before You Do
Most situations are resolvable, but it's important to know when to go your separate ways.
Not All Clients Are Good for Business. Here's How to Find the Ones Who Are.
Customers who don't value your work appropriately are a financial and emotional drain.
A Disastrous Project and Screaming Client Are Inevitable
Great leaders learn from everything, and a project gone wrong is no exception. Here's a process for doing just that.
4 Types of Clients Your Growing Business Can't Afford to Work With
It may seem counter-intuitive, but firing certain types of paying customers could actually help your company grow.
How to Deal With 4 Types of Impossible Clients
Just because a client is difficult doesn't mean you can't keep him or her happy.
Finding Your Soul While Hunting 'Whales'
Will you become Ahab, or thrive, when that great big, dreamed-of client comes calling?