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Growth Strategies

Customer Service

7 Considerations for Finding Your Ideal Customer-Support Structure

Define your customer's 'delight,' meaning that person's perfect support experience.
Company Culture

What Leaders Can Learn From Black Churches About Keeping Team Members Engaged

If your team members feel that they can't speak out, you've got a problem you've got to fix. Say amen, somebody!
Mentors

Why It Pays to Identify and Approach Mentors in the Professional 'Cafeteria'

Advice from an Entrepreneur contributor who wasn't afraid to walk right up to John Sculley -- yes, Apple's John Sculley -- and start a friendly chat.
Interviewing

5 Red Flags to Watch for During Video Interviews

Candidates tend to prefer this method of interview after they've participated in them. Now, you just need to make sure their off-camera mothers aren't giving them advice.
Education

6 Cloud-Based Learning Platforms That Can Help Educate Your Workforce

Today, online-learning platforms are flexible, dynamic and can be accessed on the user's preferred device, including smartphones and tablets.
Employee Recruitment

Study Uber's Hiring Practices to Build a Winning Team in the Sharing Economy

Hiring the right people for a company taking root in an entirely new economic sector might be the ultimate recruiting challenge.
Business Management

For Grown-Up Companies, Here Are the 5 Levers to Managing Managers

Many entrepreneurs long for the day when they can hand over much of the daily running of the business to a group of talented managers.
Sharing Economy

What You Need to Know to Compete With the Surging Sharing Economy

By 2017, 80 percent of U.S. consumers will be using services from peer-to-peer collaborative companies. Here's what you need to know if you aren't Uber or Airbnb.
Compensation and Benefits

For Startups Recruiting Talent, Money Really Isn't Everything

Top prospects can make the same or more at another company. Money alone won't persuade them to join your team.
talent retention

4 Ways to Entice Departing Talent to Return

The day that employee you wish hadn't quit leaves is the best time to begin wooing her back.
Customer Loyalty

5 Cues on Brand Loyalty You Can Take From Chick-fil-A

This restaurant chain is known for much more than its yummy chicken.
Customer Service

Don't Risk Losing That Spark. Set Realistic Expectations With Customers Early On.

Your service, offers and selection that you put forth when you first interact with a prospective customer will be what they expect to be the norm.
Team-Building

6 Ideas for Healthy Team-Building Activities

Ditch the sweets, the chips and the beers. Help your employees bond instead with potlucks, team sports or charity work.