Growth Strategies

Customer Service

Closing Time: 6 Lessons in Good Business Practices From a Maryland Crab Shack

How a tech CEO still applies what she learned as a waitress at the tender age of 16.
Customer Service

Delight Your Customers by Being Effortless, Not Over the Top.

Why you don't want or need to emulate Zappos' famous 10-hour customer-support call
Ask the Expert

It's Your Vision: Help Them See It

If you want to spur positive changes in your team and your customers, it's time to start communicating visually.
Take It From The Pros

The Event Planning Recipe for Success

Here are some key tips to help you learn from the mistakes of others and make your event planning business a success.
Resumes

5 Huge Resume Blunders -- and How to Avoid Them

With recruiters spending an average of just six seconds reading each resume, one error is all it takes for yours to end up at the bottom of the trash bin.
Networking

6 Tips for Finding the Right Prospects and Getting in Front of Them

Seeking introductions has evolved to be leaner, but people's attention is ever more scarce.
Transportation

Segway Is Now a Chinese Company

The electric two-wheeled transportation vehicle has been bought by Beijing-based competitor Ninebot.
Sales Strategies

6 Secrets to Sales Success Hidden in a Girl Scout Cookie

Those little entrepreneurs have been on to something for decades. Apply these sweet lessons to your business.
Empathy

A 6-Step Program for Improving Your Communication Skills

Systematically striving to listen better and express yourself clearly will yield immense benefits.
Emotional Intelligence

9 Practices for Becoming a More Emotionally Intelligent Leader

We get little done by ourselves. Among the best investments a leader can make is the time and effort to listen and understand.
Take It From The Pros

Why Philanthropy Is Good Business

Community involvement energizes employees, builds customer relationships and enhances a brand as no advertising campaign ever could.
Quitting a Job

How to Resign From Your Company and Keep Great Relationships

If you're launching out on your own, you're going to need as big and as safe a personal network as possible. Keep these tips in mind.
Reputation Management

5 Ways to Take Control Over Your Startup's Public Image

One bad email, one poorly pitched product or one awkward meeting is all it takes to go from hero to zero in your network's eyes.
Inspiring Your Team

4 Tips to Land Top Talent for Your Company

When it comes to recruiting the best of the best, businesses need to be creative to attract and retain employees.
Partnerships

Why Small Businesses Should Partner Up With Other Brands

Smart partnerships can contribute to growth and influence consumer perception in positive ways.
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