Growth Strategies

Customer Loyalty

The 4 Secrets to Achieving Customer Loyalty

Every business wants loyal customers, yet we often forget how crucial relationships are to our success.
Customer Service

Here's a New Way to Deal With Angry Online Customers

This technique can help quell upset customers and hopefully put a stop to broadcasting their dissatifaction.
Time Management

How One Business Owner Gave Up Email for a Year

A funny thing happened when one woman gave up email. She found better ways to be productive.
Inspiring Your Team

8 Revealing Interview Questions to Hire Standout Staff

Steer past the canned response to create a more authentic dialogue with job seekers.
AlleyNYC

Why We Invested in AlleyNYC

Co-working space AlleyNYC recently raised $16 million in a round we participated in. Here's our reasoning.
Mentors

Former Apple CEO John Sculley on What Makes a True Mentor

It's an incredibly important and extremely specific role.
Advisors

The Help You Need Is There for the Asking

Reaching out for help when you need it is crucial when you've taken on the grueling and often lonely work of building a business.
Business Management

The 80/20 Rule Is True for What's Holding You Back, Too

It's a truism that 20 percent of your efforts yield 80 percent of your results. Now consider what, or who, is causing 80 percent of your problems.
Run a Better Business

Move Beyond Just Managing Into the Fertile Turf of Mentorship

Business leaders can empower employees to be entrepreneurial, test out new ideas and spread a culture of innovation.
Hiring Tips

The 3 Traits of 'A' Players Who Drive Companies to Success

Hiring is a notoriously tricky process. Finding the stars you need requires knowing what to look for, and how to spot it.
Health Care

5 Remarkable Facts About the Future of Health Care

'The robot doctor' sounds like the title of a sci-fi movie. But it's just one future trend that entrepreneurs should know about in this changing industry.
Expansion

The 3 Essentials of Expanding Into Other Countries

For firms with global clients, expanding services into new markets is the logical next step. But actually taking that step will require careful planning, research and patience.
Innovation

5 Tips to Create an Innovative Market Disrupter, From the Man Taking on Bloomberg

One company's innovative product could cause waves in the $30 billion financial data services market.
Expansion Opportunities

8 Strategies for Expanding a Niche Product Into New Markets

If your product is thriving with one customer base, it's time to grow past the comfort zone.
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