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Growth Strategies

Innovation

In 100 'Most Exceptional' Companies Ranking, Google and Amazon Don't Make the Cut

The $338 billion search engine company that has come to dominate the Internet is, apparently, not exceptional; at least according to Deloitte.
Sales

4 Tips for Persuading People by Listening to Them

The more a person feels they were heard, the more memorable they find what you said to them.
Customer Engagement

The 3 Biggest Sins of Customer Engagement

Blind check-ins and failing to build relationships before complaints arise are behaviors of the past. Use data to understand clients, proactively preparing for interactions.
Location

Taking Your Startup to the Next Level Doesn't Mean You Have to Take It Somewhere New

Relocating your startup to a more promising city seems wise but, if you look carefully, you might find everything you need right where you are.
Crisis Management

Is Your Business Prepared to Handle an Unexpected Emergency?

It's better to scramble now and lay a foundation with a crisis-communications plan than when the company is in the hot seat.
Innovation

5 Ways Small Companies Can Out-Innovate Big Corporations

Leaders of small companies can leverage their business' size and unique culture to rapidly develop and apply creative ideas.
Employee Retention

Lower Employee Turnover and Improve the Bottom Line

Follow this five-pronged strategy to make staff departures exceedingly rare.
Grow Your Business

10 Ways for Software Companies to Keep Customers Around

Take these proactive measures to reduce your churn rate.
Productivity

How to Hack Your Team's Productivity

Want better results from your employees? Let them decide where to work and give the right amount of break time.
The Future of Work

How the Next Five Years Will Revolutionize Business

The years until 2020 are poised to redefine almost every facet of how we work, from the way we run customer service to the way we build our businesses.
Growth Strategies

6 Surefire Ways to Prepare Your Business for Growth This Year

Here's a checklist to help your business enter this year on solid ground.
Hiring

5 Pitfalls Employers Should Avoid During the Hiring Process

Given that interviewing and hiring is one of the biggest risks a company faces, it's a good idea to get it right the first time.
Business Travel

You'll Probably Be Taking More Business Trips This Year

Spending on corporate travel is expected to rise in 2015.
Management

3 Key Questions You Must Answer When Hiring Salespeople

If you have salespeople on staff, getting the right answer to these three questions will help you hire top performers.