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Growth Strategies

Managing Employees

Field a Team of 'A' Players at Your Startup

Don't let chronic C players jeopardize your organization's chances at success.
Retail Businesses

How Retailers Can Compete With Amazon This Holiday Season, and Beyond

While many purchases are still made online, consumers still appreciate their local shops and the ability to discover items.
Social Entrepreneurs

You Can Do Good by Doing Well, If You Pick the Right Social Enterprise Model

Since both consumers and energetic young employees prefer companies dedicated to social good, philanthropy is a viable business strategy.
Customer Service

5 Strategies to Triumph in Customer Support Over the Holiday Season

Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.
Ready for Anything

Here's How to Make the Most Out of Your Client Relationships

How to help your customers without wasting your time, or theirs.
Competition

Apple Accused of Deliberately Deleting Competitors' Songs on iPods

Court proceedings are underway in California as the tech giant has to defend actions it took on iPods purchased between 2006 and 2009 wiping music off users' iPods accounts downloaded from competing music services.
Ready for Anything

This Sales Secret Can Help You Conquer Aggressive Negotiators

The next time you encounter a buyer or seller who strongly insists on a certain point, pick at it and take advantage.
How To

How to Know If You're Really Running Lean

Think about your goals - and if you're meeting them - to understand if you're running the operation you want.
Success

If It Sounds Too Good to Be True, It Is

There's a universe of opportunity out there for those with the same sort of ambition and drive that I had, but only if you follow the right path and don't go astray.
Baby Boomers

4 Things Older Entrepreneurs Must do to Stay in the Game

Your future is bleak if you can't share your wisdom in a tweet.
Global Business

Confronting 6 Snarling Expansion Fears

Proper preparation can ease the path overseas -- and bring you the spike in business you dreamed of.
Uber

Taxi Wars: Uber Rolls Out Program in NYC That Will Cut Fares By Half

The San Francisco-based transportation juggernaut says that with UberPOOL, riders going the same way can hop in a car together and split the fee.
Holidays

5 Customer Service Tips to Avoid Scrooge-Like Behavior

This time of year means more business, which also means more frustrated customers.
Charity

Has Your Company's Charitable Giving Become an Empty Ritual?

Contributing to the community can energize employees and build ties in a myriad of directions.