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Growth Strategies

Customer Service

Build Great Customer Service Into Your Business With These 5 Tips

Happy customers can become brand advocates, which leads to more customers.
Customer Loyalty

The 4 Things Every Customer Wants

Shoppers these days get terrific service in certain pockets of their life and use those experiences to judge every sales interaction. With today's smart buyers, how do marketers keep up?
Expansion

5 Tips for Handling Rapid Expansion

While rapid expansion may be a great problem to have, it can be a challenging time. Here are a few pieces of advice on dealing with quick growth.
Social Media

The 7 Musts of Customer Service on Social Media

In this new paradigm between brands and consumers, use social tools to form deeper connections.
Gender Differences

Is There a Gender Gap in Confidence?

A new book by two journalists suggests women and men differ in their confidence levels.
Networking

The 3 Deadly Sins of Networking

Avoid these three lethal blunders when meeting and interacting with potential new clients.
Internships

5 Essential Traits of a Great Internship Program

From strategy to compliance, internship programs are more complicated than just having a student make copies and get your lunch for you. Here's what you need to know to get it right.
Sales

Why Should You Embrace Discomfort? Opportunity, Of Course.

Uncomfortable situations are common in the sales world. Get a leg up by being prepared.
Run a Better Business

8 Reasons Why 'More Money' Must Become Your Mantra

Get over the taboo. It's not being greedy to have a goal to earn more cash.
Inspiring Your Team

My Biggest Mistake: Relying on a Resume

You have heard the saying, 'don't judge a book by its cover.' Here is why you shouldn't judge a person by her resume.
Inventions

The 3 Building Blocks Every Successful Product Shares

Use the 'Perfect Product Pyramid' to turn your ideas into success.
Employee Turnover

5 Ways to Shrink the Threat of an Employee's Exit to Proprietary Info

Proactively addressing staff departures lets a company minimize the risk from unwanted disclosures.
Yahoo

An Inside Look at Yahoo's Original Series

Yahoo announced two original comedy series -- one about a misfit spaceship crew and one about Las Vegas's first pro basketball team.
Facebook

The $19 Billion WhatsApp Deal Was Big, But Not the Year's Biggest (Infographic)

So far in 2014, there have been three M&A deals larger than Facebook's $19 billion purchase of WhatsApp.
Innovation

5 Tips to Becoming a Disruptive Entrepreneur

Startups can now begin life with products that are better and cheaper than those of incumbents. Learn what you can do to set this in motion.