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Growth Strategies

Customer Service

Gaining Customers' Trust Can Be Your Checkmate

A small business can earn consumers' loyalty by focusing on this essential quality in four key ways.
College Entrepreneurs

Remember: Customer Success is Easier Than Customer Acquisition

Our College Entrepreneur of 2012 explains what he's learned about business and himself since co-founding his company.
Startup Kit

How to Ship Documents for Your Import/Export Business

As an importer or exporter, you need to know how each link in the shipping chain functions. Here's the lowdown on what all those terms on the shipping forms mean.
Meetings

7 Secrets of the Most Productive Meetings

Convening the right crew for a well-defined planning session can result in an efficient exchange, providing you stick to these rules.
Interns

The 6 Rules to Hiring Unpaid Interns

A closer look at the Department of Labor's rules, which otherwise can be as clear as mud.
Hiring

Entrepreneurs are Weakening as Job Creators, But Don't Blame Washington

New-business job creation has declined, and not for the reasons you might think.
Work-Life Balance

Let Your Employees Mix Business and Personal Time at Work

Productivity rises when you let your workers take work time to deal with personal issues.
Marketing

How to Engage Bloggers to Build Your Following

One startup CEO on how he underestimated the power of this disruptive marketing resource.
Winning Strategies

How to Create Strategic Partnerships That Are a Win-Win

Follow these steps to forge relationships grounded in mutual trust that will increase your business presence and profitability.
Growth Strategies

Scale or Fail? Don't Overlook These Keys to Exponential Growth.

With a well-defined culture, a solid plan and a dedicated officer presiding over strategy, companies can pull ahead of the competition.
Startup Kit

Get Your Imported Goods Through Customs

As an import business owner, it's important to know the four basic steps for getting your foreign products through customs.
Obamacare

The Quiet Obamacare Change That Could Save Businesses Thousands

Because of a shift in how Obamacare affects laid-off employees, businesses might see some COBRA-related savings.
Change

Let's Help Companies Die Faster and Reincarnate Sooner

Not every ailing organizations can adapt. It might be better to help them die gracefully to emerge relevant later.
Leadership

How Successful Entrepreneurs Confront Failure

It's best to acknowledge and embrace failure. But how can we stay motivated during the process?
Human Resources

4 Signs It's Time for a Cloud-Based HR Platform

Just like most business functions, you can now get HR help from the cloud. Is it time?