Growth Strategies

Learning From Mistakes

'Dear Mr. Human': United Airlines Suffers Another Embarrassing Customer Service Blunder

A customer service letter addressed 'Dear Mr. Human' follows another dispatch last July in which various automated fields had been left completely blank.
Ethics Coach

The Ethics Coach on the Secret to Hiring Honest Employees

Also: How to maintain workplace confidentiality.
Growth Strategies

Should You Split Your Company? What HP's Big Move Can Teach Entrepreneurs.

There is a serious lesson in the behemoth's big move that should prompt entrepreneurs to ask three questions about their businesses.
Holiday Shopping

What's in Store for Christmas? Depends Who You Ask.

As retail experts begin to unwrap their holiday forecasts, the shaky economic recovery is delivering some mixed signals.
Growth Strategies

3 Tips for Not Stumbling When Your Startup Is Poised to Scale

Size is a consideration all of its own. A company ready to grow has to carefully examine what got it to that point to determine if it is still useful.
Entrepreneurs

7 Ways to Unlock Your Company's Creative Juices

If entrepreneurial companies are to thrive, then creativity has to become a major component of their DNA.
Big Data

Don't Drive Your Business Without Data

When you have good information about your customers, innovation can result.
Productivity

With a Little Focus You Can Turn Workplace Distractions to Your Advantage

People and technology will always tug at your attention. Dealing with it constructively is far more productive than wishing nothing competed for your focus.
Economic Conditions

The 5 Most Powerful Economic Empires of All Time

Over the course of human history, certain civilizations developed huge advantages against their rivals. In chronological order, here are the five most dominant economic empires the world has seen so far.
Profits

The 11 Rules of Highly Profitable Companies

How do you generate the most profit with the least effort? How do you maximize margins without sacrificing quality? Here, we explain.
Billing

How to Determine What You Should Charge Customers

Ask these five questions to get a better sense of how much you should be charging.
Podcasts

Listen and Learn From These 9 Emerging Entrepreneurial Podcasters

These podcasts use the radio format to deliver ideas and inspiration tailored to the needs, and schedules, of entrepreneurs.
Project Grow

How Watching the Movie 'Frozen' 1,000 Times Helped Me Build My Business

Inspiration to take a new tack comes from a fanciful source.
Hiring Tips

How to Make Hiring Less of a Headache

Teamwork makes the dream work. When the right talent is working together, magic can happen -- but only if you know how to spot greatness and hire it.
Customer Service

Are You Really Listening to Your Customers?

Core client service issues often fall through the cracks. Talking to those who purchase your products is a vital entrepreneurial opportunity.
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