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Learning From Mistakes

Customer Service

Comcast Apparently Gets Customer Fired, Breaks Every Rule of Business

This may be the most outrageous example of bad customer service you'll ever hear.
Learning From Mistakes

'Dear Mr. Human': United Airlines Suffers Another Embarrassing Customer Service Blunder

A customer service letter addressed 'Dear Mr. Human' follows another dispatch last July in which various automated fields had been left completely blank.
Failure

Celebrating Failure: How to Make a Hit Out of Misses

While many large corporations loath failure, in the startup world it is often celebrated. When failure occurs, here is how to make the most of it.
Entrepreneurs

5 Must-Read Books For Every Entrepreneur

From marketing to leadership, books often provide entrepreneurs the insight they need to make it on their journey. Here we offer up five must-read books for every entrepreneur.
Leadership

7 Ways to Become a Better Leader

Leadership is a skill that can be continually strengthened. Here's how.
Growth Strategies

5 Mistakes I've Made So You Don't Have To

A wise person learns from someone else's experiences, so there's no excuse to repeat these business blunders.
Growth Strategies

Lessons From the Boston Red Sox That Can Help Your Business in the New Year

As 2014 approaches, consider these three important lessons gleaned from the World Series baseball champions.
Growth Strategies

Are You Coachable?

If you aren't open to feedback and new ideas, it could be what's keeping you and your business from long-term success. Here's how to be more coachable.