Netflix

Marketing

Netflix Goes Where No Customer Service Has Gone Before

In a lesson to all businesses about how to provide great customer service, a Netflix service rep role-played 'Star Trek' while trying to fix a problem.
Technology

Netflix's 'House of Cards' Gets Emmy Nod as TV Moves Online

The Netflix political drama earned an Emmy nomination, marking the first time a program that aired online rather than on traditional television has received one.
Marketing

Why Netflix, Bank of America and Dunkin' Donuts Cave in to Customer Demands

Where is the line between being responsive to customers' needs, and simply letting customers call the shots?
Growth Strategies

Five Small Business Lessons from Netflix's Qwikster Split

Customers were downright irate when Netflix announced it would separate its DVD and streaming offerings. Here are some lessons to take away from that business bungle.
Finance

Small Business Lessons from Netflix's Pricing Debacle

Movie-rental company Netflix raised its prices last week, and its customers have set the Internet aflame with their ire. Here are six lessons for business owners from this pricing debacle.
Technology

Gamefly Gets a Shacknews Delivered Right to its Door

The Netflix of the gaming world aquires gaming journalism site Shacknews, adding media to its list of specialties.