Gary Vaynerchuk on Turning Customer Complaints into Opportunities

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Serial entrepreneur Gary Vaynerchuk talks about why it's wise to embrace customer complaints and welcome problems as an opportunity to improve your business and its brand. The iconoclastic businessman and author of Crush It and The Thank You Economy says he wishes that customers would complain about every problem they have with his company publicly. 

Related:

An Entrepreneur's Life: Gary Vaynerchuk

Gary Vaynerchuk on Storytelling to Build a Brand

 

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