National Small Business Week

SBA Chief: The Secret to Being a Good Boss Is Being a Good Cheerleader

Senior Entrepreneurship Writer at CNBC
min read

Employees want to feel valued and empowered. The most effective leaders know that.

“I don’t think [leadership] is about Maria having every answer every single day. I think it’s about championship,” says Maria Contreras-Sweet, the newest head of the U.S. Small Business Administration, in an interview with Entrepreneur.com during National Small Business Week last month. “I think it is important for me to listen to the people in the front line, understand what their obstacles are, and then [decide] how can I make sure that they are properly resourced.”

Managing a large number of employees is not new territory to the new SBA administrator. In addition to being an entrepreneur herself, Contreras-Sweet previously served as Secretary of Business, Transportation and Housing Agency for California where she oversaw 42,000 employees over five years.

The greatest lesson she's learned along the way is that it's important to just listen to your employees. That and establish clear guidelines for what is expected. Watch this video to learn more about Contreras-Sweet’s views on leadership.

Related: 

Managing People Is an Art: 32 Ways to Do it Right.

30 Secrets to Hiring the Right People

Life Lessons From an Ex-NFL Player Turned Boss

More from Entrepreneur

Kathleen, Founder and CEO of Grayce & Co, a media and marketing consultancy, can help you develop a brand strategy, build marketing campaigns and learn how to balance work and life.
Book Your Session

In as little as seven months, the Entrepreneur Authors program will turn your ideas and expertise into a professionally presented book.
Apply Now

Are paying too much for business insurance? Do you have critical gaps in your coverage? Trust Entrepreneur to help you find out.
Get Your Quote Now

Latest on Entrepreneur

My Queue

There are no Videos in your queue.

Click on the Add to next to any video to save to your queue.

There are no Articles in your queue.

Click on the Add to next to any article to save to your queue.

There are no Podcasts in your queue.

Click on the Add to next to any podcast episode to save to your queue.

You're not following any authors.

Click the Follow button on any author page to keep up with the latest content from your favorite authors.