Customer Loyalty

Aggressive Marketing Won't Win Customer Loyalty

Entrepreneur Staff
6 min read

Too many business owners think sales techniques will lead to life-long customers. Unfortunately, these businesses don’t understand the engagement techniques necessary to build engagement and customer retention. In this recent Google hangout, customer service expert Brad Smith of Sage North America and Ezra Firestone, founder of Smart Marketer, explain how strategies like content, gamification and other tactics can add value to customers’ lives and keep their attention. “When we do run a sale, people remember us because we’re in their lives,” says Firestone.

For more insights, watch this short video.

Related: 4 Ways to Make Your Business a Powerful Customer Magnet

More from Entrepreneur

In as little as seven months, the Entrepreneur Authors program will turn your ideas and expertise into a professionally presented book.
Apply Now

Whether you are launching or growing a business, we have all the business tools you need to take your business to the next level, in one place.
Enroll Now

One-on-one online sessions with our experts can help you start a business, grow your business, build your brand, fundraise and more.
Book Your Session

Latest on Entrepreneur

My Queue

There are no Videos in your queue.

Click on the Add to next to any video to save to your queue.

There are no Articles in your queue.

Click on the Add to next to any article to save to your queue.

There are no Podcasts in your queue.

Click on the Add to next to any podcast episode to save to your queue.

You're not following any authors.

Click the Follow button on any author page to keep up with the latest content from your favorite authors.