Staff Training's Surprising Role in Customer Loyalty
Your customer service department is your company’s front line. Ensure that they have the tools they need to deliver top-notch customer service by constantly communicating your company’s values and vision. In this recent Google hangout, customer service experts Brad Smith of Sage North America and Ezra Firestone, founder of Smart Marketer explain the real-world approaches they use and suggest to help you better help your team and customers.
For more insights, watch this short video.