Customer Experience

Steal Away Your Rival's Unhappy Customers

Reader Resource

Position yourself for growth in 2017—join us live at the Entrepreneur 360 Conference in Long Beach, Calif. on Nov. 16. Secure Your Seat »

Looking to leverage loyalty? Don’t forget your rival’s customers. Show that you offer more consistency and value than your competition. And when you communicate with potential customers, rivals or not, don’t limit yourself to sales messages. Tell stories that are relevant to your company and your customers to forge bonds and increase conversion.

For more insights, check out this special hangout with customer service experts Brad Smith of Sage North America and Ezra Firestone, founder of Smart Marketer.

Related: Want Loyal Customers? Understand This.

Edition: October 2016

Get the Magazine

Limited-Time Offer: 1 Year Print + Digital Edition and 2 Gifts only $9.99
Subscribe Now