My Queue

There are no Videos in your queue.

Click on the Add to next to any video to save to your queue.

There are no Articles in your queue.

Click on the Add to next to any article to save to your queue.

There are no Podcasts in your queue.

Click on the Add to next to any podcast episode to save to your queue.

You're not following any authors.

Click the Follow button on any author page to keep up with the latest content from your favorite authors.

Managing Employees

Beacon Founder: Know Who Your Most Important Staffers Are

Data & Featured Lists Editor
3 min read

At traditional airline companies, pilots are the stars. At startups, the most revered staffers are usually the C-suite founders or the technologists.

But for Wade Eyerly, founder of aviation startup Beacon, the most important staffers work in customer service.    

As a service business, passenger experience is key. “Empowering [customer service staff] to do whatever’s necessary to make your experience right is what makes us succeed,” says Eyerly. “You’d be surprised how difficult that is as a company culture to internalize, to really get.”

In this short video, he explains why startups -- especially those targeting more affluent customers -- will need to bet big on service to survive.  

Related: To Build a Subscription Startup, Streamline Your Service


 

More from Entrepreneur

Kim's expertise can help you become a strong leader, pitch VCs for capital, and develop a growth strategy.
Book Your Session

In as little as seven months, the Entrepreneur Authors program will turn your ideas and expertise into a professionally presented book.
Apply Now

Create your business plan in half the time with twice the impact using Entrepreneur's BIZ PLANNING PLUS powered by LivePlan. Try risk free for 60 days.
Start My Plan

Latest on Entrepreneur