In this video, Entrepreneur Network partners Chris Haddon and Jason Balin discuss how vital it is to provide unexpected value to your clients. They believe that you should always go the extra mile beyond the transaction, and that good customer service should be the bare minimum when it comes to your interactions with your clients.
There are several ways to do this. Assisting someone who is new to your industry, telling someone how to save money or even helping someone find the right service provider or product that they need can all be beneficial to your customers.
It's important not to expect anything in return. The longterm benefits of going the extra mile will stretch far further.
Watch more videos from the folks at Hard Money Bankers on their YouTube channel here.
Related: How to Handle Audience Critique
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