How to Manage Unhappy Customers

Author Jill Schiefelbein chats with Eric Yuan, CEO and founder of Zoom, about how to deliver happiness to your customers.
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This video is part of a series brought to you by Entrepreneur’s book division, Entrepreneur Press, the publisher of Jill Schiefelbein’s book Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business.

In this Dynamic Communication interview, author Jill Schiefelbein chats with Eric Yuan, CEO and founder of Zoom, who gives a tip that can help you manage your business. Perfect for entrepreneurs, small businesses, sales teams, customer service departments, project managers and more.

  • How do you deliver happiness to your customers?
  • How can a CEO listen to his or her customers and respond to concerns?
  • What are some best practices for managing feedback?
  • Why might getting rid of project managers be a good idea for customer service?

Learn the answer to these questions and more in this video with CEO and founder of Zoom, Eric Yuan.

Want to see the full interview with Yuan? Learn more below.

Yuan’s interview excerpt is featured in Dynamic Communication: Strategies to Grow, Lead, & Manage Your Business Chapter 6: Be Open 24/7: Panopticon-Style Service 

In this 27-video series, the author of Dynamic Communication: Strategies to Grow, Lead, & Manage Your Business, Jill Schiefelbein, interviews stand-out companies and entrepreneurs to bring you great bites of information to help improve your communication and drive results. You can access 12-plus hours of content -- the full interviews for each of these 27 brilliant minds -- by purchasing Dynamic Communication: Strategies to Grow, Lead, & Manage Your Business and accessing the book’s bonus site.

Watch more videos from Jill on her YouTube channel and buy the book at Amazon.

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