Customer Experience

How This Company Got Over Screwing Up on Its Biggest Sales Day of the Year

When Valentine's Day deliveries turned into a nightmare for on-demand flower company UrbanStems, a personal touch helped mend relations with unhappy customers.
VIP Contributor
Startup Mentor, Entrepreneur, CEO of Alley
2 min read
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Jeff Sheely, co-founder of UrbanStems, an on-demand flower company, was faced with an operational nightmare on the biggest day of the year, Valentine’s Day. With not enough warehouse space and 15 times the normal day’s orders, the team realized the day wasn’t going to be full of roses. On this episode of Resilience, see how Sheely and his team dealt with the increase in sales and making sure their customers were happy. 

Watch the more epsiodes on Alley's YouTube channel.

Related: This Entrepreneur Quit His Job to Start a Company -- Any Company -- After He Held an iPhone for the First Time. Now His Weight Loss App Has 30 Million Users.

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Delivering Remarkable Experiences Is How You Win More Customers