How You Handle Mistakes Can Actually Help Build Brand Loyalty

Owning up to errors -- and promptly fixing them -- shows clients and customers what you're worth.
VIP Contributor
1 min read
Opinions expressed by Entrepreneur contributors are their own.

Join C-Suite host Jason Forrest as he interviews Cheyenne Construction CEO Bob McCarthy, who has been quoted as saying, “Every company makes mistakes; it’s how you handle those mistakes that determines whether you will be successful.” McCarthy started his first company with $3,000; today Cheyenne is worth over $40 million. On this C-Suite episode, McCarthy shares a few of the mistakes he made and how he handled them with such integrity that the missteps actually built more loyalty among his clients.

Related: The Inventor Behind the Segway Scooter and Insulin Pump Predicts Who Will Get to Mars First -- and It's Not Elon Musk or Richard Branson

More from Entrepreneur

Get heaping discounts to books you love delivered straight to your inbox. We’ll feature a different book each week and share exclusive deals you won’t find anywhere else.
Jumpstart Your Business. Entrepreneur Insider is your all-access pass to the skills, experts, and network you need to get your business off the ground—or take it to the next level.
Create your business plan in half the time with twice the impact using Entrepreneur's BIZ PLANNING PLUS powered by LivePlan. Try risk free for 60 days.

Latest on Entrepreneur