As Your Company Scales, You'll Need to Listen More Than Speak

Pay attention to those closest to your customers' problems.

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“It’s like we are painting a flying plane,” says Brynn Michelich, COO of Jellyvision, in reference to her ever-changing business. Michelich works every day to find an effective balance between serving Jellyvision’s users, customers and clients. In order to combat her daily challenges, Michelich has learned to listen to her employees more than speak. By providing a listening ear and never getting too comfortable, Michelich is able to trust her employees to solve issues and continue to be flexible. What challenges is Michelich looking forward to taking on this year? Click play to find out.

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