Leading With Love

The president and owner of In-N-Out Burger talks about running one of America's most beloved quick-service restaurant chains.

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Lynsi Snyder is the president and owner of In-N-Out Burger, a fast-food restaurant chain with locations primarily in California and the Southwest. In this episode of #ThePlaybook, Snyder talks with host David Meltzer about her company’s values, empowering employees and servant-leadership. 

Snyder discusses her family’s values and how they are an essential part of In-N-Out Burger. These values are integrity, commitment, quality, loyalty, trust and honesty. 

Snyder talks about why In-N-Out Burger works to empower employees to deliver great service without compromise. This includes encouraging managers to treat stores like they are theirs and focusing on training, development and leadership. Snyder says the company’s priority is its people. 

Snyder talks about what it means to be a servant-leader, lifting others up rather than looking down on them. She talks about leading with love and believing and trusting in people. 

Related: Stay Close to Your Consumer

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