Shaun Belding
CEO, The Belding Group of Companies
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Are you or your employees short-circuiting? Here's what leaders can do.
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We Need to Stop Sucking at Customer Service
There is always room for improvement at meeting consumer needs.
Your Customers Have Questions. But Are You Actually Listening?
One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.
The $62 Billion Reason to Improve Your Customer Experience
There's a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things.
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