Ruairi Galavan
Runs customer-life-cycle marketing for Intercom
Want to write for Entrepreneur too? Apply to join Entrepreneur Leadership network.
Latest
Leave the Ticket System at the DMV. Support Your Customers Through Conversations.
Here are 16 reasons why you need to stop supporting your customers using tickets and start acting like a human being.
10 Tips to Make Your Customer Support More, Well, Personal
We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
More Authors You Might Like
-
Adam Horlock
Chief Operating Officer, Edit Media Consulting
-
C. Lee Smith
CEO of SalesFuel and Certified Behavioral Analyst
-
Emily Rella
Senior News Writer
-
Matt Gardner
Hiline CEO and co-founder
-
Victoria Loskutova
Co-founder and CEO of Olympia
-
Chris Kille
Founder at EO Staff
-
Ben Angel
Entrepreneur Network Contributor