Get All Access for $5/mo

3 Tips for a Millennial Manager Leading an Older Generation I'm 30 years younger than my average employee. We all get along just fine.

By William Bauer Edited by Dan Bova

Opinions expressed by Entrepreneur contributors are their own.

Shutterstock

When I was handed the keys to our family business, ROYCE, I never once questioned the loyalty, diligence or dedication of our team. After innumerable dinner table stories shared by my parents akin to the theme of "you wouldn't believe Antonio stayed till 9 on a Friday night for a rush order" or "Carlos opened up at 5 am on a Sunday to prep for a monogramming event," my respect for our ROYCE family is insurmountable.

Conversely, would they respect me? Yes, I had been working part-time in our business since I was 16 and could leverage a pair of international business degrees, but let's face it -- I was still 23 years old and merely shared the same last name as the business owners. Many of our employees have been working with us for longer than I had been alive. In fact, several were literally there to watch my mother give birth to me. It was with great trepidation that I stepped into our distribution center, equally eager to make a difference and fearful to disrupt the company culture.

My glaring naïveté catalyzed three managerial miscues.

1. Thinking I couldn't relate.

My assumption was that I could not relate with employees who were decades older than me. They had spouses, kids and grandkids; I did not even have a girlfriend. What would we talk about? I wondered this as I actively avoided them in the break room. From my misguided perspective, I thought that the less they got to know me, the less they would recognize the vast gap in our personal backgrounds.

Now, I take a sincere interest in their lives. While I may not be able to offer sage wisdom, there is no reason not to ask about their son's high school graduation, explore their career aspirations or inquire about their best empanada recipe. Establishing personal connections with my team enabled me to understand them far better than output productivity metrics could ever convey.

Knowing what drives them and what is significant in their lives -- whether it be God or the NY Yankees (you'd be surprised, too!) -- has fostered better communication from both sides.

Related: How to Bridge the Workplace Generation Gap

2. Not learning from my best resources.

My second mistake was not learning from my team and failing to realize that my older employees were my best resources. I come from three generations of leather craftsmen, but to be honest, I suck. As I struggled at night in the workshop, a futile process characterized by burns on my hands and cut fingers, I realized they didn't teach this in business school.

Since I did not want my employees to witness my dearth of technical skills, I made production decisions without their input. And when those decisions inevitably failed, I finally acknowledged that our employees had been with the company for a long time for a reason. They wanted to see us succeed.

Since that epiphany, I ask them questions all the time. I ask for their input. They want to share, be active participants in the decision-making process and demonstrate their vast knowledge.

Related: Timeless Lessons From a Fourth-Generation Family Business

3. Letting age dictate my management style.

My most costly mistake was allowing the age gap to dictate my management style. I would deliberately avoid holding employees accountable because I feared they would not be receptive to my constructive feedback. Subsequently, employees saw that and exploited it -- from clocking out ten minutes early or cutting corners in production. The aim of my managerial position was to put my team in the best position to collectively succeed, but I was failing at that because of my hands-off approach. It was only when I acknowledged the age disparity and was transparent about my concerns and fears that a closer relationship between my employees and I could be forged.

Related: Passing the Family Company to the Next Generation is a Complicated Business

It's hard to deceive people of my age; my lacking facial hair is a total giveaway. But age becomes increasingly irrelevant -- and respect becomes increasingly earned -- when you perform your role and perform it well, from working through problems to celebrating their successes together.

William Bauer

Managing Director of ROYCE New York

William Bauer is the managing director of ROYCE, a handcrafted American accessories brand based in New York City. His small-business marketing and entrepreneurial acumen have been featured in The New York Times, Entrepreneur, BBC, CNN Money, and other prominent publications.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Branding

ChatGPT is Becoming More Human-Like. Here's How The Tool is Getting Smarter at Replicating Your Voice, Brand and Personality.

AI can be instrumental in building your brand and boosting awareness, but the right approach is critical. A custom GPT delivers tailored collateral based on your ethos, personality and unique positioning factors.

Business News

Apple Reportedly Isn't Paying OpenAI to Use ChatGPT in iPhones

The next big iPhone update brings ChatGPT directly to Apple devices.

Business News

Is the AI Industry Consolidating? Hugging Face CEO Says More AI Entrepreneurs Are Looking to Be Acquired

Clément Delangue, the CEO of Hugging Face, a $4.5 billion startup, says he gets at least 10 acquisition requests a week and it's "increased quite a lot."

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Business News

Sony Pictures Entertainment Purchases Struggling, Cult-Favorite Movie Theater Chain

Alamo Drafthouse originally emerged from bankruptcy in June 2021.

Business News

You Can Now Apply to Renew Your U.S. Passport Online — But There's a Catch

The U.S. State Department officially launched the beta program this week.