This Mindset Can Help You Get the Most Out of Your Customer Service Strategy Think beyond just your product or service's benefits.

By Mike Phillips Dec 12, 2019

Opinions expressed by Entrepreneur contributors are their own.

In this video, Entrepreneur Network partner Mike Phillips discusses what it means to offer good customer service.

Sometimes, the customer service surrounding a product can trump the actual product's benefits and advantages. A customer will pay a higher price if they expect a superior experience. A customer may also pay more for a special occassion. It might sound simple, but customer service is the sum of the experiences a customer goes through while interacting with your product or service.

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Mike Phillips

Digital Executive, Motivational Speaker, and Leadership Coach

Michael "Mike" Phillips is a Digital Executive, Motivational Speaker, and Leadership Coach. He has more than 25 years in coaching and leadership. Mike hosts a weekly podcast for sales and leadership titled "The FRONT." One of Mike's driving purposes is to help YOU grow and go further in business and to develop the next generation of business leaders.

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