Shankar Ganesh

Shankar Ganesh

Freshdesk Publicist
Shankar Ganesh leads public relations at Freshdesk, a developer of customer-support software. When he's not writing something, he's probably tweeting about his thoughts about technology or playing with the latest app he found on Product Hunt.
5 Strategies to Triumph in Customer Support Over the Holiday Season
Business Circle

5 Strategies to Triumph in Customer Support Over the Holiday Season

Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.
Right-Sizing the Twitter Support Strategy for a Business
Customer Service

Right-Sizing the Twitter Support Strategy for a Business

A small company can get by with one account but large-scale enterprises would be wise to branch out.