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Michelle Dunn

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Michelle Dunn, author of an award winning book, columnist, one of the Top 5 Women in Collections in 2007 & 2008, one of the Top 50 Most Influential Collection Professionals of 2007 shares her hard-won expertise on debt collection with the titles in her "Collecting Money Series." She is the founder and president of Never Dunn Publishing, LLC and her 11 year old Credit & Collections Association with thousands of members. Michelle started and ran M.A.D. Collection Agency for 8 years and has worked in the debt collection industry for 21 years.

An internationally-known expert on the topic of credit and collections Michelle Dunn is a leading authority on collecting money to businesses everywhere. Overseeing renowned authorities from the financial, legal and accounting communities, she brings them all together to bring solutions and unique opportunities to every member of her Credit and Collections Association.

Michelle is often quoted in the Wall Street Journal and has been featured in Forbes.com, Smart Money Magazine, MSNBC, Home Business Magazine, Entrepreneur magazine, Professional Collector, Credit & Collections Risk, the NH Business Review, and in many books and publications worldwide. Michelle has been a featured guest on (NPR) National Public Radio, the Jim Bohannon show and many other radio programs as well as being a repeat guest on television shows such as The Book Authority and Process for Profit. She has many published articles and 8 published books to add to her list of accomplishments.

In addition to writing and marketing her books, Michelle is a published columnist for 6 newspapers and national magazines including "Entrepreneur.com" and "FIRST for Women" as well as an Editorial Advisor for "Collector Mentor" magazine and shares valuable credit & debt information with business owners on her blog. Visit www.michelledunn.com and www.credit-and-collections.com

13 Recent Stories

Hate Making Collection Calls? How to Do Them Right

Hate Making Collection Calls? How to Do Them Right

Since calling late-payers can be painful, make your effort to collect what you're owed as efficient and effective as possible. Here's how.
August 22, 2011 in Billing and Collections
How to Get Paid -- and Keep Your Customers

How to Get Paid -- and Keep Your Customers

A payment plan might be your best option for keeping cash flowing, holding on to your customers and staying in business.
August 8, 2011 in Billing and Collections
Give Your Customers Payment Options

Give Your Customers Payment Options

When someone is past due, being flexible is the best way to get what you're owed.
February 10, 2010 in Payments & Collections
Limit Your Credit Risk in a Bad Economy

Limit Your Credit Risk in a Bad Economy

Use these tips to improve your credit policy and protect yourself, your business and your money.
January 8, 2010 in Payments & Collections

Make Effective Use of Your Collection Letter

Get paid while maintaining a good rapport with customers.
December 14, 2009 in Billing and Collections
Take Advantage of Electronic Communication

Take Advantage of Electronic Communication

Texts and e-mails could be more effective and less invasive for your collections.
November 6, 2009 in Billing and Collections

Strengthen Your Credit Policy Today

Keeping a close eye on accounts receivable is the best way to manage cash flow.
October 5, 2009 in Payments & Collections

How Does Your Business Rate?

Be mindful of these credit-score killers.
September 2, 2009 in Cash Flow & Money Management
Why You Need a Credit Policy

Why You Need a Credit Policy

Clearly outlined credit procedures will protect your business when customers don't pay.
August 6, 2009 in Offering Credit

Getting Paid in a Bad Economy

5 tips to make sure you get paid and keep the cash flowing.
June 25, 2009 in Payments & Collections

Make Effective Collection Calls

Learn how to communicate confidence when calling to collect money for your business.
April 3, 2007 in Billing and Collections

Hiring a Collection Agency

When is it time to call in the big guns on past-due accounts? This how-to will help you make the best decisions when hiring and using a collection agency.
November 28, 2006 in Billing and Collections

Debt Collection Tips

Are your collections procedures just not working? Check this collection of debt collection tips to improve your credit, billing and collections processes.
November 28, 2006 in Billing and Collections