is an award winning author and columnist and has been called the nation's authority on collecting money. She is the founder and CEO of Michelle Dunn's Credit & Collections Association, one of the top 5 women in collections, and one of the top 50 most influential collection professionals in the industry.
Since calling late-payers can be painful, make your effort to collect what you're owed as efficient and effective as possible. Here's how.
A payment plan might be your best option for keeping cash flowing, holding on to your customers and staying in business.
When someone is past due, being flexible is the best way to get what you're owed.
Use these tips to improve your credit policy and protect yourself, your business and your money.
Get paid while maintaining a good rapport with customers.
Texts and e-mails could be more effective and less invasive for your collections.
Starting a Business
Keeping a close eye on accounts receivable is the best way to manage cash flow.
Clearly outlined credit procedures will protect your business when customers don't pay.
Learn how to communicate confidence when calling to collect money for your business.
When is it time to call in the big guns on past-due accounts? This how-to will help you make the best decisions when hiring and using a collection agency.
Are your collections procedures just not working? Check this collection of debt collection tips to improve your credit, billing and collections processes.
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© 2016 Entrepreneur Media, Inc.