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Entrepreneur: Start & Grow Your Business

Friendly Computers

Computer repairs, services & sales

Background

Founded: 1992 Franchising since: 1999
Originally started from a college apartment in 1992, Friendly Computers is now a franchise providing businesses and consumers with on-site computer repair and support. The company helps customers from beginning users setting up their first computer to large corporations installing networks and implementing e-commerce solutions.
3440 W. Cheyenne, #100
North Las Vegas, Nevada 89032
Phone:
(800)656-3115


Franchisor has 12 employee(s); 12 employee(s) in franchise department.

Franchise Growth
Year U.S. Franchises Canadian Franchises Foreign Franchises Company Owned
2009 80 0 0 0
2008 86 0 0 0
2007 78 0 0 0
2006 83 0 0 3
2005 65 0 0 5

Where Seeking Franchisees
In the U.S. Alaska, Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, Nebraska, North carolina, North dakota, New hampshire, New jersey, New mexico, Nevada, New york, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode island, South carolina, South dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, West virginia, Wyoming
Worldwide

Exclusive territories available.
Territory size: 150,000 by ZIP code

Costs and Fees

Total investment: $62K-178K
Franchise fee: $25K
Ongoing royalty fee: 8%
Term of agreement: 10 years, renewable


Type of Financing Available
In-House Third Party
Franchise Fee No Yes
Startup Costs No Yes
Equipment No Yes
Inventory No No
Accounts Receivable No No
Payroll No No

Qualifications
Cash liquidity requirement: $300K

Operations
  • Franchise can be run from home
  • 15% of all franchisees own more than one unit
  • Number of employees needed to run franchised unit: 1 - 2
  • Absentee ownership of franchise is allowed. (99% of current franchisees are owner/operators)

Training and Support

Training
  • Available at headquarters: 1 week
  • At franchisee's location: 3 days
  • Monthly technical & marketing roundtables

Ongoing Support
  • Newsletter
  • Meetings
  • Toll-free phone line
  • Internet
  • Security/safety procedures

Marketing Support
  • Co-op advertising
  • Ad slicks
  • National media

Other marketing support
  • TV & radio ads, marketing manual

Rankings

Franchise 500® rank:
#332 (2009); #308 (2008); #283 (2007); #295 (2006); #333 (2005);

Low-Cost Franchises:
#72 (2007); #71 (2006); #89 (2005);

Top Home Based Franchises:
#85 (2008); #77 (2007); #74 (2006); #92 (2005);

America's Top Global Franchises:
#187 (2007);