Behind The Review: Page 4
How to Turn a Neutral Business Space Into a Neighborhood Gem
Think Greek in Port St. Lucie, Florida, is an award-winning restaurant whose customers return for both the food and the community. Read how this food truck turned brick and mortar uses creativity to find success.
How Adela's Country Eatery Makes Big Waves and Yelp's Top 100 Places to Eat
Located in a strip mall in Oahu, Hawaii, Adela's Country Eatery has grown a name for itself beyond its small takeout counter, winning the #5 spot on Yelp's Top 100 Places to Eat.
The Biggest Small Business Lessons Learned From Owners and Reviewers
Behind the Review celebrates 100 episodes of small business experience, talking about everything from review response to great customer service, to hiring and firing employees.
How Dogpatch Games Wrote the Rulebook for Tabletop Gaming Customer Service
In this episode, hear how Shannon Newton used customer service and event planning to turn Dogpatch Games into a community staple — and more than a board game store.
Putting You in Your Business
Small business owners know that they put their heart and soul into their businesses, but how much of their own personality should shine through?
The Impact of Adding a Personal Touch
Reputation is important for any business, and especially so when selling through an online platform only.
Expecting the Unexpected in Small Business Expansion
First, build—then, expand. Most small business owners dream that their business will become successful enough for them to open another location; that dream came true for Candle Pour owners Misty and Dennis Akers.
Behind the Reviewers: What Makes a Reviewer Tick?
In this episode, Emily Washcovick, Yelp's Small Business Expert, takes a look at the whys and hows of reviewing from the reviewer's perspective.
Building Community and Creating Repeat Customers in the Fitness Industry
With a team of instructors who focus on personalized experiences, Chrome Cycle has built a community of loyal customers.
The Recipe For Making a Customer For Life: Personalization, Quality, and Care
In this episode, hear how Tina, owner of Boite de Fleurs, overcame the pandemic hitting right as she opened her store and how she uses social media to draw in her clientele.
Infusing Family Recipes with Innovative Dining
Chef Jason Helfer has created an employee culture at his family restaurant, Peasant Village, that shines through in the elevated customer service they provide.
By Women, For Women: A Space To Build Your Career
With the goal of supporting women in their career journeys, Cate Luzio founded Luminary, a professional education and networking platform.
San Angelo is Sweet on This Unique Donut Shop
Ash Cordona never thought he'd own a donut shop, after years in trucking and transportation, but when an opportunity to buy Donutopia fell into their laps, he and his wife Sophea jumped at the chance to own a small business.
Leveraging Technology for a Better Consumer Experience
Technology can be a tricky thing for a small business. Used correctly, technology can increase revenue and streamline operations.
Great Customer Service is Always On Tap at San Angelo Brewpub
Brandon Gardner has a long history in customer service, so it made perfect sense to use that expertise when he bought SoCo Taphouse in San Angelo, Texas in 2015.