Customer Service
3 Strategies to Keep Your Customers Coming Back For More
The critical risk area for losing a guest varies, depending on the industry and the individual guest's experience, but three main touch points offer opportunities to reinforce loyalty. Just remember that they can also drive guests away if not done right.
Service as a Strategy — How to Build a Sustainable, Future-Ready Tech Business
The benefits of transitioning from traditional SaaS models to service-based models — and how to do it successfully.
10 Ways to Use AI for Hyper-Personalized Marketing
The future of marketing is not just about privacy and personalization. It's predictive, proactive and powered by AI.
How This One Customer Service Hack Can Transform Your Business
Instead of examining all the options and offerings to add, consider what you should remove, redesign, and eliminate.
Why Companies Should Prioritize Emotional Intelligence Training Alongside AI
Emotional intelligence is just as important as artificial intelligence, and we need it now more than ever.
The Simple Thing That the Owners of This Pizza Spot Do Every Day That Put Them on Yelp's Top 100 List Three Years in a Row
Alessandro Farrugio and his family are pizza restaurant experts, having been in the business for over four decades. Learn how they built their Yelp-acclaimed establishment by investing in authentic food and quality service.
3 Customer Service Trends to Follow this Year
With customer service as important as ever, these three trends can keep your customers happy and your business successful
Being Customer Centric Has Nothing To Do With Your Customers — Here's Where You Should Start.
The customer experience boils down to behaviors, mindset and organizational culture.
5 Tips for Building a Strong Customer-Centric Culture and Fostering Brand Loyalty
Businesses must make customer service and satisfaction a top priority by fostering a customer-centric culture in order to build loyalty, engagement and overall success.
Are the Days of Good Customer Service Over? These 7 Hacks Can Bring it to Life at Your Company
Blow away the competition by using customer service and customer experience to make your company stand out, and to build true customer engagement and loyalty — while inspiring your employees as well.
4 Ways Brands Can Educate Their Customers and Win Hearts
Brands should consider adopting these fresh, interactive ways of reaching out to stand out in the digital crowd.
How 'The Little Things' Can Help Your Small Business Stand Out
How personal touches elevate small startups in a corporate world.
9 Hidden Reasons Your Customers Will Leave You
Understanding why customers are leaving your business takes attention, not assumptions. Read on for proven ways to catch issues early and keep more clients around for the long run.
4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024
As the technology powering AI customer support jumps to the next level, the quality of service will greatly improve.
How the Happiest Cafe in Virginia Beach Fosters Charm and Community
This family-run business grew from a small coffeehouse into a staple Virginia Beach destination.