Customer Loyalty
3 Strategies to Keep Your Customers Coming Back For More
The critical risk area for losing a guest varies, depending on the industry and the individual guest's experience, but three main touch points offer opportunities to reinforce loyalty. Just remember that they can also drive guests away if not done right.
5 Ways to Build and Maintain Strong Agency-Client Relationships in a Competitive Market
Strategies for marketing, advertising and PR firms to build solid, long-lasting client relationships — crucial for achieving high retention rates and revenue growth.
Successful Brands Use These 4 Radical Practices to Attract Loyal Customers
If you're ready to foster true customer loyalty and propel sustainable growth, it's time to embrace radical transparency across your organization.
The 3 Keys Needed to Improve Your Employee Loyalty and Retention
Listening and acting with intention and transparency can drive a truly happy workplace.
5 Innovative Ways to Give Your Customers the Personalized Experiences They Want
How to provide unique, personalized experiences that enhance customer satisfaction, foster brand loyalty and boost revenue.
3 Customer Service Trends to Follow this Year
With customer service as important as ever, these three trends can keep your customers happy and your business successful
Ensure Customer Loyalty By Hyperfocusing on These Customer Needs
Meeting the customer's needs doesn't always mean they'll come back. You have to know what makes them feel successful more than they do.
My Wife's Nutritionist Gets Better Sales Than You — Here's Why.
Selling is not easy, but it gets a lot easier if you learn from my wife's new nutritionist.
5 Tips for Building a Strong Customer-Centric Culture and Fostering Brand Loyalty
Businesses must make customer service and satisfaction a top priority by fostering a customer-centric culture in order to build loyalty, engagement and overall success.
Are the Days of Good Customer Service Over? These 7 Hacks Can Bring it to Life at Your Company
Blow away the competition by using customer service and customer experience to make your company stand out, and to build true customer engagement and loyalty — while inspiring your employees as well.
Build Long-Term Customer Loyalty With These 3 Relationship Marketing Strategies
Customer relationships shouldn't end after a sale. In fact, the best relationships never end.
How to Revolutionize Your Business With a Customer-Centric Model
Embed true customer-centricity into your business's DNA with these seven strategies.
You've Landed Your First Big Contract. Now What?
The success of your first major contract serves as a testament to your capabilities as a business leader and a strategic step toward sustained growth.
3 Ways to Turn Your Customer Leads into Your Biggest Fans
Turning leads into fans isn't complicated. It requires setting the right expectations from the beginning and then exceeding them.
This 4-Step Secret is Key to Exceptional Customer Service — And it Requires A Lot More Than Just Smiles
Exceptional customer service depends on more than smiling, empathetic employees (though they're vitally important as well!). It also requires customer service standards and customer experience systems.