Loyalty
Successful Brands Use These 4 Radical Practices to Attract Loyal Customers
If you're ready to foster true customer loyalty and propel sustainable growth, it's time to embrace radical transparency across your organization.
The 3 Keys Needed to Improve Your Employee Loyalty and Retention
Listening and acting with intention and transparency can drive a truly happy workplace.
This 4-Step Secret is Key to Exceptional Customer Service — And it Requires A Lot More Than Just Smiles
Exceptional customer service depends on more than smiling, empathetic employees (though they're vitally important as well!). It also requires customer service standards and customer experience systems.
Empathy is the Ultimate Customer Service Secret. Here are 3 Empathy Essentials You Need in Your Competitive Arsenal
Empathy can be learned, and these three empathy essentials are a great place to start.
Don't Get Defensive — Avoid These 7 Phrases When Talking With an Angry Person
Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.
He Moved From Pakistan at 18 and Got a Job at KFC. Three Decades Later He Owns a KFC, Taco Bell, Pizza Hut and More.
Shawn Shariff has operated every one of Yum! Brands flagship brands in Southern California.
An Inspiring Discussion With Simon Sinek About Learning Your 'Why'
You will never figure out "how'' until you are clear on "why."
Technology for Gamification of Customer Engagement in Offline World
Many companies are seeing very positive results after using gamification for customer engagement
This Company Helps in Bringing Back Customers to Your Website
India's top e-commerce companies like Myntra and Koovs are being helped by Sociomantic
How to Think About Job 'Loyalty' When You're an Independent Worker
Showing loyalty makes the difference for you between surviving and thriving.
Twitter Didn't Have to Ban a User for Posting an Olympic GIF, But It Did Anyway
The social network acted in the International Olympic Committee's and NBC's interests at the expense of a dedicated user.
Are You Looking to Make a Sale or Create a Customer?
Put sales on the backburner, and focus on increasing your customer lifetime value.
'Starbucks Rewards' and the Failure of Today's Loyalty Programs
A personalized business approach rewards customers and enhances engagement across the customer base.
Unlocking 'the 4 Cs' to Create a Fiercely Loyal Corporate Culture
Want to hold on to your workforce? Emphasize cooperation and collaboration, for starters.