Return Policy

Business News

Costco's Return Policy Was Put to the Test When a Couple Brought in a 5-Year-Old Mattress: 'I Was So Nervous'

They wheeled in a $500, five-year-old queen mattress with high hopes and no receipt — and TikTok is loving it.

Business News

'Free Returns' Policies Are Coming to an End — Replaced By This Other Approach That Could Divide Consumers

Major retailers are getting creative to mitigate profit losses.

Leadership

How to Make Your Customers (and Employees) Love Returns This Holiday Season

Holiday returns are dreaded by businesses and customers alike, here's how to make the process better for everyone.

Leadership

Want to Become a Truly Customer-Centric Organization? Take These 5 Transformational Steps Now

If you're taking the initiative to be more customer-centric, these five points from the perspective of a customer service consultant will get you well on your way — while keeping you from making unnecessary detours along the way.

Science & Technology

How Retailers Are Using Technology to Transform the Product Returns Process into a Customer-Centric Advantage

As return rates escalate, the implementation of smart returns technology emerges as a vital strategy, offering a seamless, eco-friendly solution that enhances customer satisfaction while reducing costs and fostering a greener retail landscape.

Business News

Major Retailers Are Considering Dramatic Return-Policy Changes

Target and Walmart may be on an Amazon-like path when it comes to returns.

Finance

Why Looking at 1-year's Investment Returns Can Misguide You

Being influenced by 1-year's return can cost you a lot if that is all you look at

Finance

Why E-commerce Is Poised for Extraordinary Returns in APAC

The year 2019 will see the industry burgeoning by leaps and bound

Science & Technology

Don't Let Product Returns Eat Into Your Online Profits This Holiday Season

Here are seven tips for making return processing smarter, more efficient and cost-effective.

Growing a Business

4 Things to Know About Ecommerce Returns to Minimize Lost Profits and Keep Customers Happy

How do you know what's the right return policy for your online business?

Growing a Business

The Secret to Long-Term Customer Loyalty Is an Easy Return Policy

Online businesses must plan for returns as a pillar of their brand's larger customer experience.

Growing a Business

5 Easy Strategies to Prevent Costly Retail Returns

No longer seen as a cost of doing business, product returns are a real threat to the bottom line of all retailers.

Social Media

This Surprising Customer Service Exchange Has Gone Viral

When a Zulilly shopper wanted to return a winter coat, she got an answer she didn't expect.