Do you remember Detective Columbo? He would scratch his head and say "I am confused, can you explain this to me?" Well, it seems to me that you need to use the Columbo technique.
Put the employee in the position of getting you up to snuff on this project so that you can document procedures, tasks and the time involved with the project.
Let the employee know that it is your goal to incorporate this information into an action plan (a quasi manual) for the future. Remember, you are asking for assistance from this employee, rather than confronting him.
Question added to topic Human Resources • October 26, 2010
How do I determine appropriate deadlines for my employees?
How do I monitor an employee's progress on new projects? I don't want to create conflict.
Elinor Robin, "The Relationship Mediator," has more than 18 years of experience in mediation while working within the public and private sectors.