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Shankar Ganesh leads public relations at
, a developer of customer-support software. When he's not writing something, he's probably tweeting about his thoughts about technology or playing with the latest app he found on Product Hunt.
5 Strategies to Triumph in Customer Support Over the Holiday Season
Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.
Right-Sizing the Twitter Support Strategy for a Business
A small company can get by with one account but large-scale enterprises would be wise to branch out.
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