Tom Borg

Tom Borg

President of Tom Borg Consulting

Tom Borg, the president of Tom Borg Consulting, works with small and mid-size companies to improve customer retainment.

Tunnel Vision Will Kill Your Business
Leadership

Tunnel Vision Will Kill Your Business

For any business to grow, it must change with the times.
Why Business Owners Have a Hard Time Delegating
Leadership

Why Business Owners Have a Hard Time Delegating

For owners and managers who have trouble delegating, it comes down to one basic issue.
How Much Value Do Your Employees Bring to the Bottom Line?
Leadership

How Much Value Do Your Employees Bring to the Bottom Line?

You have to begin looking at each of your employees as a profit center.
The 4 Things Your Customers Really Want
Customer Experience

The 4 Things Your Customers Really Want

The essential dynamic of a quality service relationship comes down to a company's addressing these core questions.
3 Ways to Build a Happy Staff That Wants to Win
Managing Employees

3 Ways to Build a Happy Staff That Wants to Win

Uniting different personalities can be tough. Here are some strategies that can help.
How the 10-Foot Rule Can Help You Win Customers
Customer Service

How the 10-Foot Rule Can Help You Win Customers

Managers and employees: Take note of this simple but powerful practice.
The 3 Things You Need to Do When You've Upset Your Customer
Customer Service

The 3 Things You Need to Do When You've Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
The Simple Way to Find Out What Motivates Your Employees
Leadership

The Simple Way to Find Out What Motivates Your Employees

Figuring out what will get your team in tip-top performance mode isn't rocket science. Here's how to do it.
5 Ways to Avoid Miscommunication With Your Employees
Leadership

5 Ways to Avoid Miscommunication With Your Employees

Sometimes we set ourselves up for defeat when trying to effectively communicate with other people. Here's some advice.
The 3 Deadly Sins of Networking
Networking

The 3 Deadly Sins of Networking

Avoid these three lethal blunders when meeting and interacting with potential new clients.
Train and Retain: How to Attract and Motivate a Capable Staff
Hiring

Train and Retain: How to Attract and Motivate a Capable Staff

Seeking out top-notch young employees often leaves business owners feeling disillusioned.
When Your Employees Are Millennials and Your Customers Are Boomers
Customer Service

When Your Employees Are Millennials and Your Customers Are Boomers

It's important to teach young employees how to provide the kind of service that boomer generation customers need and want.
3 Surefire Ways to Drive Your Finest Employees to a Competitor
Leadership

3 Surefire Ways to Drive Your Finest Employees to a Competitor

If you are guilty of any of the leadership blunders mentioned below, mend your ways or prepare for costly turnovers.