President of Tom Borg Consulting
Tom Borg, the president of Tom Borg Consulting, works with small and mid-size companies to improve customer retainment.
For any business to grow, it must change with the times.
For owners and managers who have trouble delegating, it comes down to one basic issue.
You have to begin looking at each of your employees as a profit center.
The essential dynamic of a quality service relationship comes down to a company's addressing these core questions.
Uniting different personalities can be tough. Here are some strategies that can help.
Managers and employees: Take note of this simple but powerful practice.
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
Figuring out what will get your team in tip-top performance mode isn't rocket science. Here's how to do it.
Sometimes we set ourselves up for defeat when trying to effectively communicate with other people. Here's some advice.
Avoid these three lethal blunders when meeting and interacting with potential new clients.
Seeking out top-notch young employees often leaves business owners feeling disillusioned.
It's important to teach young employees how to provide the kind of service that boomer generation customers need and want.
If you are guilty of any of the leadership blunders mentioned below, mend your ways or prepare for costly turnovers.