Entrepreneur: Latest from Jason Falls and Erik Deckers http://www.entrepreneur.com The latest small business tips and advice from Entrepreneur.com. en-us Copyright 2014 Entrepreneur.com Inc., All rights reserved. Entrepreneur.com webmaster@entrepreneur.com (webmaster) 5 Business Wed, 07 Dec 2011 02:00:00 GMT How to Use Social Media for Research and Development Consider this advice for getting customer feedback over Facebook and Twitter. Wed, 07 Dec 2011 02:00:00 GMT http://www.entrepreneur.com/article/220812 http://www.entrepreneur.com/article/220812 6 Steps for Dealing With Social Media Detractors Consider this advice for handling upset customers with grace, humor and honesty. Wed, 23 Nov 2011 10:00:00 GMT http://www.entrepreneur.com/article/220768 http://www.entrepreneur.com/article/220768